Senior UX Designer

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a User Experience Designer to lead the visual and interaction design of global B2B digital platforms, while enhancing business websites across multiple markets. This role focuses on creating intuitive, customer-centred journeys that improve conversion, support task completion, and elevate overall user satisfaction. You will contribute to shaping a consistent B2B design identity and deliver high-performing digital experiences at scale.

What you’ll do

• Drive innovation in UX design across products and services
• Create design concepts, wireframes, and detailed interaction specifications
• Continuously improve UX standards, processes, and design guidelines
• Evaluate UX designs using key performance indicators and optimise accordingly
• Collaborate with product, engineering, and design teams to align on direction and delivery
• Work closely with external partners and vendors to ensure high-quality implementation
• Identify UX issues and propose effective, customer-focused solutions
• Contribute to and evolve design systems, patterns, and quality frameworks
• Facilitate workshops and collaborate in cross-functional teams
• Mentor colleagues, review design work, and promote knowledge sharing
• Support the development and communication of UX guidelines across stakeholders

Who you are

• Experience in User Experience design, ideally within digital product or service environments
• Strong ability to balance business objectives with user needs
• Confident communicator across verbal, written, and presentation formats
• Skilled in influencing stakeholders and collaborating across functions
• Demonstrated focus on user-centric design and problem-solving
• Comfortable working in fast-paced, international environments
• Understanding of technology considerations impacting UX design
• Ability to analyse, evaluate, and improve design quality and processes
• Degree in design, human-computer interaction, psychology, or a related field

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global digital products with wide-reaching impact
• Collaboration with international teams and industry experts
• Exposure to enterprise-scale UX challenges and innovation initiatives
• A supportive environment that encourages knowledge sharing and continuous improvement

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

Advanced UX strategy and design at scale

Cross-functional collaboration across product, engineering, and business teams

Data-driven design optimisation using UX metrics and KPIs

Leadership and mentoring within design communities
Building and evolving global UX standards and frameworks

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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