Senior Specialist-Tower Compliance & Inspection

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
The responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing the process of identifying the appropriate service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization. This role requires the ability to closely work with various stakeholders, including legal, finance, supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery.

Who you are

Key accountabilities and decision ownership:

• Ensure the integrity of tower infrastructure by implementing the tower analysis and modification program, as well as the tower maintenance and rectification program.
• Drive effective negotiations in establishing agreements with contractors and customers.
• Identify and escalate where necessary, risks associated with tower infrastructure and provide risk mitigation solutions.
• Develop, update, improve and implement quality assurance processes for new build and operational activities.
• Working with other areas in operations and project department to ensure that all tower related works by contractors are adequately monitored for compliance with quality standards.
• Ensure tower infrastructure and customer equipment databases are maintained.
• Maintain detailed knowledge of tower infrastructure service contracts and warranties.
• Prepare and manage budgets for tower maintenance activities.
• Establish team goals and develop tracking metrics to ensure that expectations and service levels are being met and provide regular status reports to the Head of Operations.
• Foster and manage relationships with both internal and external customers and answer any tower infrastructure related questions they may have.
• To review and analyse tower maintenance reports as submitted by vendors and other MAST partners.
• Provide technical direction to maintenance contractors during execution of works.
• Monitor tower maintenance works and deliverables to ensure that maintenance contractors execute their duties in accordance the terms of the Tower Maintenance Agreement, for both owned and managed sites.
• Review tower structures and foundations using hand-calculations, tower analysis software and other accepted engineering methods.
• Monitor tower maintenance and rectification work to ensure that they are completed in a timely manner.

Other responsibilities.
• Ensure on-site liaison is done with maintenance contractors at the regional and central levels whenever necessary.
• Verify and reconcile all contractor invoices for payments.
• Routinely review the installed infrastructure and timely produce swap out plans and budget for the replacement of equipment that is due.
• Ensure development and maintenance of accurate records for the entire infrastructure.
• Design and review Maintenance routines and procedures within the SLM maintenance function to achieve desired effectiveness and efficiency.

SUPERVISORY RESPONSIBILITIES:
• Provides leadership and support teams within a specific region.

Core competencies, knowledge, and experience:

• Excellent negotiation and communication skills.

• Strong attention to detail and ability to manage multiple contracts simultaneously.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Familiarity with contract management software and tools.
• Ability to work independently and collaboratively with cross-functional teams

Must have technical / professional qualifications:
• Relevant Civil and/or and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
Project management (Desirable)
• Minimum 5-8 years relevant work experience, Proven experience in contract management or a related field.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.