Senior Operation Engineer (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly skilled individual to deliver operational excellence across the global SharePoint and Microsoft 365 collaboration ecosystem. The role involves managing daily operations, supporting deployments, coordinating technical troubleshooting, and ensuring service availability across complex corporate environments. The candidate will work closely with cross-functional teams, customers, and technology partners while maintaining strong adherence to ITIL practices and SLA commitments. This role suits someone experienced in M365, service operations, and customer-facing technical support.

What you’ll do

• Manage backend server health and ensure availability and performance of collaboration services.
• Conduct daily health checks, operational excellence tasks, and incident/service request handling within SLA.
• Implement ITIL best practices and ensure compliance across all change and service processes.
• Troubleshoot complex issues, escalate to vendors when required, and follow through to resolution.Stay up to date with technology trends, new versions, and product releases.Provide knowledge transfer, guidance, and support to both first-line and new team members.
• Support configuration, change execution, rollout, and deployment preparation across all environments.
• Execute project activities with high-quality delivery, timely reporting, and effective coordination.Manage customer relationships, track requirements, and address feedback professionally.
• Fully comply with crisis management processes and ensure effective communication with stakeholders.
• Collaborate with cross-functional groups to resolve cross-domain issues or deliver multi-team projects.
• Participate in on-call duties, follow the German calendar for work schedules, and travel when necessary.

Who you are

• Bachelor’s degree in Engineering or Computer Science.
• Minimum 5 years of experience in IT operations, service delivery, or technical support.
• Strong knowledge of Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Viva Engage, Copilot, Copilot Studio, and Entra ID.
• Familiarity with Azure fundamentals, cloud architectures, and virtualised environments.
• Experience with low-code/no-code tools such as Power Platform and Copilot Studio (preferred).
• Understanding of AI fundamentals within the M365/Azure ecosystem (preferred).ITIL v4 Foundation certified (mandatory).
• Strong troubleshooting skills, particularly in scripting tools such as PowerShell or Python (preferred).
• Advanced IIS configuration and debugging capabilities.
• Experience working with Microsoft Intune or Azure Monitor (preferred).
• Excellent spoken and written English, strong teamwork, interpersonal skills, and customer orientation.
• Experience working in large production environments and multicultural teams.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to large-scale global collaboration platforms and enterprise cloud environments.
• Opportunities to work with advanced Microsoft 365, Azure, and low-code technologies.Experience in cross-functional, multicultural environments supporting global stakeholders.
• Development in ITIL-based service management, crisis management, and enterprise deployments.
• A role with continuous learning opportunities due to evolving cloud and AI technologies.

What skills you will learn

• Advanced M365 administration including SharePoint Online, Exchange Online, Teams, and Entra ID.
• Cloud operations management across Azure IaaS, PaaS, and SaaS models.
• ITIL-based service operations, incident management, and change lifecycle practices.
• Automation and scripting skills using PowerShell or Python.Deployment coordination, technical communication, and customer relationship management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it is our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees: https://lnkd.in/dpkrcvR2