Senior Infrastructure System Engineer (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced infrastructure professional to manage and optimise Office IT Infrastructure services, with a strong focus on Active Directory and Entra ID. This role acts as a technical escalation point, supports service stability and continuous improvement, and contributes to project readiness and successful service go-lives. The individual will work closely with Service Owners, technical teams, and stakeholders to ensure reliable, secure, and high-performing infrastructure services.

What you’ll do

• Manage day-to-day operations of Active Directory and Entra ID services, ensuring high availability and performance.
• Coordinate, prepare, and implement infrastructure change requests, including pre-CAB assessments.
• Perform root cause analysis for incidents and problems, producing clear RCA reports and permanent solutions.
• Act as a technical escalation point for Customer Service Desks, second-level teams, and subject matter experts.
• Monitor service performance, ticket quality, and SLA adherence, reporting findings to relevant stakeholders.
• Maintain and update operational documentation, work instructions, and technical guides.
• Support Continuous Service Improvement (CSI) initiatives with defined actions and timelines.
• Participate in infrastructure projects by providing operational assessments, technical input, and test support through to production implementation.
• Develop scripts and automation to reduce manual effort and improve operational efficiency.
• Support capacity planning activities and contribute to future infrastructure roadmaps.

Who you are

• You hold a BSc in Engineering, Computer Science, or a related discipline.
• You have 4+ years of hands-on experience with Entra ID, including Conditional Access, MFA, WHFB, TAP, and SSO.
• You bring solid experience with Active Directory, Entra Connect, Azure administration, and Microsoft 365 integrations.
• You are confident using PowerShell for scripting and troubleshooting, with exposure to Power BI reporting.
• You have experience supporting user lifecycle management and identity provisioning.
• You are familiar with ITIL and Agile ways of working, applying them pragmatically in operations.
• You communicate clearly in spoken and written English and collaborate effectively within diverse, global teams.
• You demonstrate ownership, curiosity, and a continuous improvement mindset when resolving customer-impacting issues.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to complex, large-scale enterprise IT infrastructure within a global organisation.
• Opportunities to influence service improvements and infrastructure roadmaps.
• Collaboration with experienced technical professionals across multiple countries.
• A role where your expertise directly contributes to service stability, security, and customer experience.

What skills you will learn

• Advanced service ownership and operational assessment techniques.
• Deeper expertise in identity and access management within hybrid and cloud environments.
• Automation and reporting capabilities to enhance infrastructure operations.
• Stakeholder communication and service review best practices in an enterprise setting.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Alert

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Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2