Senior Executive_ASK HR_Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a detail-oriented and service-focused individual to act as the first point of contact for employees seeking HR support across policy, process, and administrative queries. The individual will deliver timely, high-quality HR guidance through email, online chat, and ticketing platforms, ensuring consistent adherence to service-level agreements while enhancing employee experience.

What you will do

Provide accurate, timely, and high-quality resolution of employee HR queries through email, web chat, and the AskHR online system.Monitor and adhere to agreed service-level timelines, ensuring excellent operational delivery.Ensure data integrity and compliance by completing all processing activities precisely and within audit standards.Follow up proactively with relevant teams and stakeholders to resolve outstanding requests.Maintain up-to-date knowledge of HR policies and processes while collaborating closely with HR Centres of Expertise.Identify opportunities for continuous improvement to increase efficiency and employee satisfaction.

Who you are

A graduate with 1–5 years of experience in HR operations, employee services, shared services, or related domains.An individual with excellent written and verbal communication skills and strong interpersonal abilities.Someone who can exercise sound judgement when handling end-to-end HR processes within predefined service levels.Detail-oriented, analytical, and committed to delivering accurate and timely work.Comfortable working in a structured, KPI-driven environment.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

An opportunity to build a strong foundation in HR operations within a global shared services environment.Exposure to cross-functional collaboration with HR COEs and specialist teams.Development of communication, service management, and operational excellence capabilities.A chance to contribute to continuous improvement initiatives that directly enhance employee experience.

What skills you will learn

Advanced HR service delivery and employee query management.SLA management and quality assurance skills.Strong communication, interpersonal, and problem-solving abilities.Working knowledge of HR policies, tools, and digital employee-support systems.Cross-functional collaboration within a global organisational structure.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/Chat with our employees: https://lnkd.in/dpkrcvR2