Security Delivery Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The Security Delivery Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients.

This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance.

The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.

Job Profile

• Develop and maintain security policies, standards, and procedures aligned with industry best practices, compliance requirements, and regulations.
• Ensure security service delivery meets agreed SLAs, KPIs, and business objectives while identifying and mitigating risks across the delivery lifecycle.
• Lead and manage security delivery teams by fostering a high-performance culture, conducting performance reviews, and providing coaching.
• Track, report, and continuously improve service performance to increase efficiency, reduce costs, and enhance customer satisfaction.
• Oversee issue resolution, manage budgets and resources effectively, and implement risk mitigation strategies.
• Collaborate with cross-functional teams to deliver innovative, value-adding solutions and oversee internal and external security audits.

Competencies & Qualifications

Core Competencies:

• 12+ years of service delivery experience with a bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• Proven leadership and team management skills, with strong communication, interpersonal, and presentation abilities; fluent in Arabic and English.
• Extensive experience managing large-scale security programs and projects across diverse, fast-paced environments, including multi-disciplinary teams.
• Demonstrated expertise in threat management, incident response, IAM, and cloud security.

Technical Skills:

• Strong understanding of ICT systems integration methodologies, IT service management frameworks (e.g., ITIL v4), and related tools (e.g., ServiceNow, BMC Remedy).
• In-depth knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS) and security technologies such as SIEM, firewalls, and endpoint protection.
• Ability to bridge technical and non-technical stakeholders, with experience in quality assurance, change management, and managing project budgets within constraints.
• Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly desirable.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.