Roaming Support Specialist

Your day to day:

The roaming support specialist is responsible for processing technical customer complaints relating to all international mobile roaming services. The aim is to restore the full technical scope of roaming services for the customer as quickly as possible as part of the incident and problem management process

With these activities you will have a great impact on our business:

• Analysis and troubleshoot of both inbound & outbound roaming issues for different technologies 2G/3G/4G/5G to restore service for the customer
• Ensuring Vodafone network configuration is updated according to the latest updates of the IR21s of the other network operators
• Work closely with Roaming partners, 3rd party suppliers and network nodes owners within 2nd line support technical teams
• Check Roaming KPIs to stay within the targets and that we meet all of our roaming SLAs
• Deliver reactive management on technical issues, responding to support requests, Remedy, e-mail and escalations.

With these skills you are a great candidate:

• Good knowledge of 2G/3G/4G Inbound / Outbound Voice & Data Roaming call flows, International SMS 2G/3G/4G/5G, GRX, VoLTE roaming service network architecture and service specific support tools
• Good working knowledge of Geoprobe and Wireshark tracing functionality
• A collaborative working style – communicate and work well in a team environment
• Good knowledge of SS7, Sigtran, MAP and CAMEL Protocols
• Good knowledge of Linux and python scripting is a plus

Must have technical / professional qualifications:

• 3+ years of operational experience of IT/Telecom support
• University degree/Technical university
• Excellent verbal and written English language communications skills

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story: go for a trip, experience new things, have fun and enjoy your 23 vacation days.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.