Privacy Operations Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Privacy Operations Specialist to join our Group Privacy team, part of Vodafone Group Legal. This role supports Vodafone’s global Privacy Programme, ensuring compliance and implementation across the organisation. You will work on cutting-edge privacy matters, helping protect the privacy of over 500 million customers and employees worldwide.

What you will do

• Support Privacy by Design and Assurance activities, including conducting privacy impact assessments.
• Triage, categorise, and manage incoming privacy requests, ensuring timely and accurate processing.
• Assist in Data Privacy Incident Management and Supplier Compliance processes.
• Conduct re-assessments of high and medium-risk personal data processing activities.
• Support regular policy compliance reviews and maintain documentation.
• Provide internal and external data protection query support.
• Develop and embed privacy notices, templates, and best practices.
• Contribute to and manage Group Privacy team projects.

Who you are

• 1–2+ years’ experience in privacy or compliance roles.
• Good understanding of global privacy regulations and frameworks; GDPR and ISO27001 framework.
• Knowledge of compliance management standards, tools, and methodologies (experience with OneTrust is a plus).
• Familiarity with contracts and data protection clauses (advantageous).
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent command of English and strong interpersonal, oral, and written communication skills.
• Collaborative mindset and willingness to work as part of a global team.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced knowledge of global privacy regulations and compliance standards.
• Hands-on experience with privacy impact assessments and incident management.
• Familiarity with leading compliance tools such as OneTrust.
• Project management and stakeholder engagement in a global setting.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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• LinkedIn: https://www.linkedin.com/company/vois/
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• Instagram: https://www.instagram.com/voisglobal/
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