Principal Wholesale Roaming Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Vodafone Roaming Services is at the forefront of global connectivity, ensuring seamless communication for millions of customers worldwide. We are dedicated to providing innovative and reliable roaming solutions that keep people connected, no matter where they are. Join us in leading the future of global communication.

As the leader of wholesale roaming trading for Vodafone and our 3rd party customers, you will be accountable for developing commercial roaming strategies that strengthen Vodafone's global leadership and scale. You will lead a team of commercial managers to deliver revenue and margin plans for Vodafone and managed customers, identifying and driving initiatives to optimize the function for future growth.

Your role will involve delivering revenue and margin improvement through competitive wholesale roaming agreements, ensuring effective working relationships with Vodafone functions, and driving a best-in-class experience for our customers. You will create a growth and customer-focused mindset within the team.

You will develop and drive the delivery of the wholesale roaming trading strategy, including commercial, operational, customer, and people dimensions. You will optimize margin for Vodafone markets, partners, and customers through effective commercial strategies and negotiations, enabling new revenue and margin opportunities through new business models. You will manage the contractual process and policies to ensure Vodafone provides world-class quality to end customers, compliance with company purpose and policy, and avoid commercial leakage. Additionally, you will define and monitor a common set of KPIs, leveraging insights to address short-term performance gaps and pursue long-term opportunities.

Who you are

• Experience in roaming wholesale trading: Extensive experience in the roaming wholesale trading industry, with a track record of successful negotiations and commercial agreements.
• Leadership skills: Demonstrated ability to lead and inspire a team, fostering a collaborative and high-performance culture. Skilled in managing and developing talent, providing guidance, and creating growth opportunities for team members.
• Commercial acumen: Deep understanding of commercial principles and practices, with the ability to develop and execute effective strategies.
• Negotiation skills: Exceptional ability to negotiate favorable terms and conditions, ensuring mutually beneficial outcomes.
• Commercial analysis: Proficient in analyzing market trends, financial data, and performance metrics to inform strategic decisions.
• Communication skills: Outstanding verbal and written communication abilities, with the capacity to convey complex information clearly and persuasively.
• Stakeholder management skills: Adept at building and maintaining strong relationships with senior stakeholders, influencing decision-making, and driving alignment.
• Growth and customer-focused mindset: Committed to continuous improvement and innovation, with a strong focus on delivering exceptional customer experiences.
• Languages: Proficient in English, with the ability to communicate effectively with diverse stakeholders. Knowledge of additional languages is an asset and can enhance communication with international partners and clients.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. Here are some of the ways we support this:

Annual Discretionary Bonus
• Rewarding your hard work and dedication
Generous Annual Leave
• 28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
• 1 additional day (Family Day) for personal milestones or special occasions
• 11 public holidays to enjoy time with family and friends
• 5 charity days per year to give back to the community
Flexible Work Arrangements
• Flexible working schedule to help you balance your professional and personal life
• 20 days to work from abroad, allowing you to combine work with travel and new experiences
Comprehensive Health and Wellness
• Lunch vouchers to support your midday meals
• Access to private AXA health insurance and a robust pension scheme to secure your health and future
Continuous Learning and Development
• Access to Vodafone University and online training resources to help you grow your skills and advance your career

Your journey to joining us

• Apply: Take the first step and submit your application. We’re excited to learn more about you!
• CV Review: Our team will carefully review your CV to ensure your skills align with the role.
• Recruiter Call: Let’s chat! We’ll discuss your experience and what excites you about this opportunity.
• Personality Assessment: Discover your strengths with our insightful personality test.
• 1st Business Interview: Meet with the team to dive deeper into your expertise and how you can contribute to our success.
• 2nd Business Interview: A final conversation to explore your fit with our company culture and long-term goals.
• Your Outcome: We’ll share the decision with you—either welcoming you aboard or providing valuable feedback.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can