Network Quality Supervisor

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

We are seeking an experienced Network Quality Leader to ensure Vodafone's mobile and fixed networks deliver the best possible customer experience.

The role is responsible for monitoring network performance, customer experience, and competitive benchmarks to ensure network quality targets are achieved and continuously improved. The position combines team leadership, stakeholder management, project management, data analytics, and operational excellence.

Key stakeholders include technical teams, commercial teams, customer care, Vodafone Group Networks, and senior management

More specifically you will:

• Lead network quality activities across mobile and fixed networks.
• Define, monitor, and report network performance KPIs accurately and on time.
• Identify network degradations, service anomalies, and customer experience issues, driving corrective actions to resolution.
• Analyze customer experience indicators (NPS, customer complaints, churn, surveys) and correlate them with network performance.
• Manage drive testing, benchmarking, and competitive network assessments.
• Coordinate Vodafone Group benchmarking and audit programs.
• Lead cross-functional quality improvement initiatives and major incident task forces.
• Deliver insights and impact assessments on network changes, incidents, and performance trends.
• Act as the main point of contact for network quality reporting and stakeholder reviews.
• Support regulatory reporting and represent Vodafone in quality-related discussions when required.
• Contribute network quality KPIs and service levels to enterprise and MVNO projects.

Who you are

Bachelor's degree or higher in Telecommunications, Computer Science, or a related field.

• At least 10 years of experience in a telecom operator or vendor environment.
• Fluent English communication skills (written and spoken).
• Strong understanding of mobile and fixed network technologies, including RAN, Core, Transmission, IP, Broadband, and Customer Premises Networks.
• Proven leadership experience and ability to manage cross-functional teams.
• Strong analytical, statistical, and problem-solving skills.
• Experience in network performance management, optimization, and customer experience analysis.
• Proficiency in data analysis, database querying, and reporting tools.
• Experience with visualization platforms such as Tableau and SAP BO.
• Strong presentation and storytelling skills for senior management audiences.
• Knowledge of drive testing, benchmarking, network tracing, and performance analysis tools.
• Understanding of regulatory requirements and quality reporting processes.
• Additional knowledge of IP networking, DNS, TCP/IP, CGNAT, PCAP analysis, and automation tools is an advantage.
  
  The ideal candidate is a customer-focused network quality leader who can combine technical expertise, data-driven decision making, stakeholder management, and team leadership to continuously improve Vodafone's network performance and customer experience.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual
  orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.