Network Operations

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a detail-oriented individual to manage end-to-end order and service operations while supporting global business stakeholders, partners, and vendors. The role involves managing supply chain requests, offering help desk support, providing timely updates, coordinating escalations, and ensuring service-level commitments are consistently met. The individual will work collaboratively across teams to ensure efficient issue resolution and excellent customer experience.

What you will do

• Manage order lifecycle activities including validation, fulfilment, tracking, updates, customer notifications, forecasting, reporting, and stock-related processes.
• Engage with internal and external stakeholders such as manufacturers, partners, IT teams, and operational groups to support seamless service delivery.
• Provide help desk support including basic troubleshooting, logging tickets, resolving incidents and service requests, and ensuring first-contact resolution where possible.
• Handle inbound and outbound communication through calls and emails, delivering timely and clear information to customers.
• Maintain documentation for new processes or updates and support continuous process improvements.
• Prepare weekly reviews, dashboards, and performance reporting.
• Escalate issues appropriately to ensure SLA adherence and improved customer experience.
• Work collaboratively within the team and support peers through knowledge sharing and coaching.

Who you are

You have excellent communication abilities and are comfortable interacting with diverse stakeholders.You possess strong problem-solving skills and are at ease working under pressure.You have 2–3 years of experience in Supply Chain Management, Order Management, or related service desk functions.You are proficient with workflow or ticketing tools and familiar with call logging systems.You bring foundational ITIL knowledge; certification is an advantage.You demonstrate effective teamwork, task ownership, and customer-centric thinking.You have experience supporting L1/L2 service desk operations.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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