Manager_Technical Ops Lead _Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Technical Operations Specialist with strong expertise in scheduling tools, ETL operations, and database management. The role involves managing complex data workflows, ensuring operational stability, and supporting cloud migration initiatives. You will work on critical systems, troubleshoot issues, and collaborate with stakeholders to maintain high service standards.

What you will do

• Manage and monitor scheduling tools such as Control-M and Job Scheduler.
• Perform L2 and L3 operations for ETL tools including Ab Initio, SAP BODS, and Informatica.
• Execute UNIX/Linux commands and develop shell scripts for automation.
• Handle PLSQL and SQL operations for data processing and troubleshooting.
• Maintain and optimise data warehouse processes and ETL workflows.
• Conduct root cause analysis and resolve broken jobs and errors effectively.
• Ensure compliance with ITIL processes and maintain error logs.
• Provide on-call and weekend support for critical operations.
• Collaborate with stakeholders for smooth operations and timely issue resolution.

Who you are

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 8 years of experience in development and operations.
• Strong knowledge of scheduling tools (Control-M, Job Scheduler) and ETL operations.
• Proficient in UNIX/Linux shell scripting and SQL/PLSQL.
• Good understanding of data warehouse concepts and ITIL processes.
• Exposure to DevOps practices and cloud platforms (GCP, OCI).
• Certifications in GCP and OCI are highly desirable.
• Excellent problem-solving, prioritisation, and stakeholder management skills.
• Ability to work under pressure and provide on-call support.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on cutting-edge ETL and cloud technologies.
• Exposure to global operations and large-scale data environments.
• Collaborative work culture with continuous learning and development.
• Flexible working arrangements and inclusive workplace policies.

What skills you will learn

• Advanced ETL operations and automation techniques.
• Cloud migration strategies and architecture (GCP, OCI).
• DevOps tools and practices for operational efficiency.
• Problem-solving and stakeholder management in complex environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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