Manager-Sr Engineer

Job Description

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role

Primary Objectives:
•System Management: Oversee the operation and maintenance of Infovista, Cramer, Netcool, and web applications to ensure optimal performance and uptime.
•Incident Management: Respond to and resolve incidents related to these systems, ensuring minimal disruption to business operations.
•Monitoring & Reporting: Implement and manage monitoring tools to track system performance and generate reports on key performance indicators (KPIs).
•Collaboration: Work closely with cross-functional teams, including IT, network operations, and customer service, to address system issues and implement improvements.
•Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
•Continuous Improvement: Identify opportunities for system enhancements and work on projects to implement these improvements.
•Compliance: Ensure that all systems comply with relevant regulations and internal policie

VOIS Equal opportunities employer commitments

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics