Manager-IP/MPLS Network Engineer - Pune-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced IP/MPLS Network Engineer to ensure the business impacts of critical and complex outages in the area of IP/MPLS backbone, Internet networks, and critical enterprise services are minimized. The role involves identifying root causes and resolving issues promptly, round the clock. You will be accountable for minimizing the impact of network changes and reducing human errors by effectively driving the change process. As part of the network transformation program, you will work towards identifying operation automation opportunities, collaborating with the development team for deployment, testing, and achieving expected benefits. This role requires working with multiple teams locally and globally, demonstrating agility to resolve or reduce the number of issues/incidents effectively by exploring multiple feasible options.

What you will do

• Operate and maintain IP network devices and connectivity to the local market, including CISCO 9k, 12k, ASR routers, Juniper-MX960, Alcatel-7750, and other connected IP network elements.
• Provide continuous 24x7 support for the IP Core Network.
• Handle network complaints and incident management.
• Perform HW and SW fault analysis and resolution, service continuity assurance, disaster recovery, and RMA.
• Raise problem management tickets.
• Conduct hands-on HW troubleshooting with at least one vendor (Cisco, Juniper, Alcatel).
• Identify single points of failure and root causes of isolations.
• Prepare downtime and outage notifications and reports for preventive maintenance.
• Monitor and report on capacity.
• Document the IP network.
• Manage SLAs.
• Python scripting knowledge would be an added advantage.

Who you are

• You hold a BSC or BE degree in Telecommunication, Information Technology, or Electrical Engineering.
• You have 8 to 12 years of work experience in IP Network technologies – ISIS, BGP, MPLS.
• You possess deep knowledge and understanding of IP networks and protocols.
• You have a good understanding of Core Network architectures and services.
• You have good HW troubleshooting knowledge.
• You have relevant certifications such as CCNA, CCNP, JNCIA, JNCIP.
• You have hands-on experience with Alcatel-7750, CISCO-9k, 12K, and Juniper routers-MX960.
• You have a good understanding of SD-WAN technologies.
• You are highly motivated and autonomous.
• You have good spoken and written English skills.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Ensure the continuity of IP Core network and services.
• Work effectively in multinational teams and across team dimensions.
• Ensure the best solutions within the region, as well as locally.
• Familiarize yourself with Vodafone Health & Safety regulations and Vodafone Group Standards.
• Behave safely at all high-risk objectives delivered by Vodafone and its contractors.

What skills you will learn

• Advanced IP network troubleshooting and maintenance.
• Incident management and problem resolution.
• Capacity monitoring and reporting.
• Python scripting for network automation.
• SLA management and documentation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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