IoT CRM Technical Lead

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.

To support this key strategic growth, we are looking for a CRM Tech Lead that will play a pivotal role in driving and delivering complex CRM transformation programme, ensuring technical excellence, stakeholder alignment, and successful business outcomes. The CRM Tech Lead will work closely with Product Managers, Architects, Engineers, Operations, and external partners to define and implement the CRM technology roadmap.

The role holder will play an instrumental role in an agile environment and will be key to Vodafone maintaining our global leadership position in IoT.

What you’ll do

• Partners with Sales teams to tailor CRM functionalities that support lead management, sales pipeline tracking, and customer engagement strategies;
• Works closely with Marketing to integrate campaign management, customer segmentation, and analytics into the CRM platform;
• Collaborates with Customer Operations to streamline service processes, automate workflows, and ensure a seamless customer experience through the CRM;
• Engages regularly with end users and business stakeholders to gather feedback, prioritize enhancements, and drive user adoption across departments;
• Assess and translate business requirements into technical solutions, supporting requirements refinement and backlog prioritization;
• Collaborate with cross-functional teams (Product, Operations, Data, Security) to ensure end-to-end solution integrity;
• Oversee integration of CRM platforms with other enterprise systems (e.g., billing, digital channels, others );
• Support the CRM operations team with incident resolution, root cause analysis, and ongoing platform optimization;
• Engage with stakeholders to align on solution design, delivery timelines, and change management;
• Monitor and report on programme progress, risks, and mitigation actions.

Who you are

• BSc or MSc level degree in Computer Systems Engineering, Computer Science or Telecommunications;
• Proven experience (5+ years) in leading large-scale CRM transformation programmes;
• Strong technical background in CRM architecture, integration, and data migration;
• Experience with Agile methodologies and tools (JIRA, Confluence);
• Excellent communication and stakeholder management skills;
• Experience in managing vendors and third-party partners;
• CRM Platforms: Salesforce, Microsoft Dynamics 365, Oracle Siebel CRM, Creatio;
• Expertise in customizing CRM modules to meet business requirements;
• Proficient in integrating CRM systems with external applications using APIs and middleware;
• Experience in designing and automating workflows using CRM business process tools;
• Knowledge of CRM data models, security settings, and performance optimization techniques;
• Familiarity with CRM marketplace solutions and deployment best practices;
• Integration: MuleSoft, Dell Boomi, Azure Logic Apps, REST/SOAP APIs;
• Databases: SQL Server, Oracle, PostgreSQL;
• Cloud: Azure, AWS, Salesforce Cloud, others;
• Data Migration: Informatica, Talend, native CRM tools;
• Strategic thinker with strong problem-solving skills;
• Proactive, detail-oriented, and able to manage multiple priorities;
• Collaborative team player with a customer-centric mindset;
• Resilient and adaptable in a fast-paced, changing environment.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.