INTERNATIONAL ROAMING NETWORK OPERATIONS SPECIALIST - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled professional to provide 24x7 first-line support for Vodafone’s International Roaming platforms. This role focuses on alarm monitoring, incident and fault management, triage, and coordination across resolver teams to ensure seamless service delivery. The position supports critical roaming services including SS7 signalling, LTE, VoLTE, 5G, CAMEL and Value Added Services, ensuring optimal customer experience across global markets.

What you’ll do

• Monitor and troubleshoot international roaming services to ensure seamless operations
• Manage proactive and reactive incidents in line with agreed SLAs
• Perform first-level triage and coordinate with cross-functional resolver teams throughout incident lifecycle
• Analyse network performance and address KPI degradation or customer complaints
• Support continuous improvement by identifying automation opportunities within operations
• Work on core network technologies including 2G/3G/4G/VoLTE optimisation
• Ensure effective incident communication and reporting for stakeholders

Who you are

• An Engineering graduate with 5–10 years of experience in roaming technologies
• Strong understanding of core network technologies such as SS7, LTE, SMS/SMPP
• Experience with core platforms including STP and DRA/DEA
• Knowledge of roaming platform interworking with traditional core networks
• Demonstrated analytical and problem-solving skills
• Strong communication skills in English, both written and verbal
• Able to work in a fast-paced, collaborative, and customer-focused environment

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global roaming platforms impacting multiple markets
• Exposure to next-generation telecom technologies including 5G and VoLTE
• Collaborative environment with cross-functional and international teams
• Continuous learning through hands-on operations and incident management
• Opportunity to contribute to automation and process optimisation initiatives

What skills you will learn

• Advanced troubleshooting across international roaming ecosystems
• End-to-end incident and service management within telecom networks
• Deep understanding of signalling technologies and core network architecture
• Stakeholder coordination and communication across global teams
• Process improvement and automation within network operations

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
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• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2