Infrastructure Operations Architect (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Monitoring Service Owner – IT Infrastructure to lead the end-to-end ownership of monitoring services, ensuring stability, availability, and optimal performance. This role focuses on proactive monitoring, effective alerting, and continuous optimisation, while aligning services with business requirements, compliance standards, and cloud transformation strategies. The individual will act as a technical escalation point, support operational excellence, and drive continuous improvement within infrastructure services.

What you’ll do

• Own and manage end-to-end monitoring services to ensure high availability, performance, and reliability.
• Perform root cause analysis (RCA), resolve incidents, and deliver permanent solutions.
• Coordinate, prepare, and implement service change requests and ensure readiness for CAB reviews.
• Monitor service performance, generate reports, and prepare service analysis for monthly review meetings.
• Lead Continuous Service Improvement (CSI) initiatives and deliver operational enhancements.
• Act as a technical escalation point across service desks, support teams, and SMEs.
• Maintain and update operational documentation, including user guides and work instructions.
• Conduct operational assessments for projects and provide input for go-live decisions.
• Develop automation scripts and solutions to improve efficiency and reduce manual intervention.
• Collaborate with internal stakeholders to align service delivery with business needs and technical strategy.
• Monitor ticket quality, coach SMEs, and support capability development across the team.

Who you are

• A professional with a degree in Engineering, Computer Science, or a related field.
• An experienced individual with extensive hands-on expertise in Azure monitoring and administration.
• Skilled in Azure Monitor tools, including log analytics, metrics, alerts, dashboards, and diagnostic settings.
• Proficient in Kusto Query Language (KQL) for queries, dashboards, and reporting.
• Knowledgeable in Infrastructure as Code (IaC) tools such as Terraform or ARM templates.
• Experienced in SCOM and PowerShell scripting for automation and troubleshooting.
• Certified in ITIL Foundation or equivalent service management frameworks.
• Familiar with telemetry concepts, reporting tools, and performance analysis.
• A collaborative communicator with strong interpersonal, organisational, and problem-solving skills.
• Comfortable working in large-scale production environments with a quality and customer-focused approach.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead critical infrastructure services in a global organisation.
• Exposure to advanced cloud monitoring tools and large-scale IT environments.
• Collaborative and inclusive team culture focused on innovation and improvement.
• Continuous learning through real-world service optimisation and transformation initiatives.
• Engagement in cross-functional projects with high business impact.

What skills you will learn

• Advanced cloud monitoring and observability practices.
• Service ownership and end-to-end operational management.
• Automation and scripting for infrastructure efficiency.
• Stakeholder management and technical leadership.
• Continuous improvement methodologies and service optimisation strategies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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