Incident Management specialist

Job Description

Role Purpose

The Senior IT Operations Manager is responsible for the provision of expert knowledge and influences the IT Customer Services Management strategy to drive the identification of changing customer / business / user needs (regarding IT requirements) to ensure customer satisfaction with Vodafone�s IT products and services. Managing the IT lifecycle for all end-users. The Senior IT Operations Manager focusses upon the management of a team of IT Operations professionals who operate, administer and maintain assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to the Head of Technology / Head of It Operations.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Monitor the main KPIs on the fixed and mobile network, Support and propose new idea of automation in network operation area.
• Assist in the preparation of reports on network performance and governance activities, Maintenance of tools and software used to be compliant to security requirement
• Manage incidental events providing detailed information about customers impacts on mobile and fixed network.
• Update existing operation procedure and create new ones to respect business requirement or request from Auditor, Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder
• Development of tools using current programming languages for databases, such as SQL, Impala, and Python, to meet new requirements

Who you are

• Strong ability in Project Management and Activity Governance.
• Strong analytical and problem-solving skills, Basic understanding of network infrastructure of fixed and mobile network.
• Ability to interact with different teams, organizing and leading meetings with them, Ability to manage software development and propose new solution
• Ability to build detailed and clear reports and present them to the Management, Ability to manage multiple projects and changing priorities.
• New graduate degree or higher educatio, Strong communication, negotiation, presentation skill, Fluent in English with ability to communicate at all levels.
• Strong knowledge of software tool, such as python, Impala, SQL, Oracle, Java, Tableau

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.