Incident Management Engineer (VOIS)

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

Resolve standard and complex technical issues related to Vodafone Germany fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environment

Key accountabilities and decision ownership:

• Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
• Solve the Incident within the comply SLA and meet the agreed KPI
• Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
• Work on Shift basis 24*7 including weekends and public on rotational basis.

Core competencies, knowledge and experience:

• 0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
• Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching and IP services (DNS,DHCP,..etc)
• Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
• Excellent Customer Orientation and high communication Skills
• Fluent in German (Written and Spoken )- Minimum C1 Level
• Good Analytical Skills

#VOIS #BeUnrivalled #Createthefuture