IAM Operations Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an IAM Operations Specialist to support the maintenance, configuration, and operational continuity of user management tools serving internal and external Vodafone Germany customers. The individual will contribute to lifecycle processes, script optimisation, provisioning activities, issue resolution, and compliance tasks while collaborating closely with engineers and cross-functional stakeholders.

What you will do

• Support lifecycle processes including onboarding and offboarding applications and tools under the guidance of Engineers.
• Assist in modifying and adapting software solutions to enhance performance and usability.
• Conduct basic functional testing and validations of systems and tools, escalating anomalies as needed.
• Execute provisioning and deprovisioning of user access rights following documented procedures.
• Collaborate in updating technical and functional specifications and support their implementation.
• Contribute to analysis and resolution of standard and recurring technical incidents.
• Provide Level 1 and Level 2 technical support for hardware and software platforms, escalating complex cases.
• Contribute to platform documentation, user guides, and internal procedures.
• Ensure adherence to compliance requirements including SOX, internal controls, and audit documentation.
• Offer flexible support beyond standard business hours when necessary for service continuity.
• Operate in line with operational agreements and KPIs including uptime, incident response, and error rate.
• Participate in on-call rotations supporting release weekends, critical deployments, and operational needs.

Who you are

• University education in engineering or a technical field such as automation, electronics, communications, or IT.
• 1–3 years of relevant experience.
• Strong communication skills with a customer-oriented approach.
• Good understanding of account provisioning, access rights, and IT security principles.
• Exposure to scripting (Python, Bash) and database queries (PL/SQL).
• Familiarity with Java and PL/SQL is advantageous.
• Practical experience with Windows and Linux/Unix systems and command-line tools.
• Understanding of networking concepts including IP, DNS, and TCP/UDP.
• Experience working in collaborative and multinational team environments.
• Ability to produce accurate documentation and reporting.
• Fluent in written and verbal English.
• Exposure to virtualisation platforms such as VMware.
• Knowledge of database systems including Microsoft SQL and Oracle.
• Introductory certifications (e.g., ITIL Foundation, Linux LPIC-1, MTA, SQL Fundamentals) are a plus.
• Understanding of SSL certificates and their role in secure communication.
• Awareness of IT service management practices across incident, change, and request handling.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work with advanced IAM tools and large-scale enterprise environments.
• Exposure to multinational collaboration and cross-functional engineering teams.
• Development in automation, scripting, security principles, and operational excellence.
• Experience supporting mission-critical operations and gaining insights into secure system design.

What skills you will learn

• Enhanced scripting and automation abilities using Python and Bash.
• Strengthened understanding of identity and access management concepts.
• Hands-on experience with virtualisation, database systems, and networking fundamentals.
• Improved troubleshooting, documentation, and compliance management skills.
• Practical exposure to IT service management practices and secure system operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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