HR Services Specialist (Italian Speaking) - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an HR Services Specialist to deliver high-quality HR operations support across AskHR and Work Practices Administration activities. This role acts as a key contact for employees and managers, ensuring efficient handling of HR queries, accurate data management, and a seamless employee lifecycle experience through HR systems and digital tools.

What you’ll do

• Provide HR advice and transactional support to employees and managers via digital tools and communication channels
• Manage and resolve employee queries within defined service levels, escalating where necessary
• Maintain and update HR content across systems and knowledge platforms
• Support end-to-end HR administration, including onboarding, offboarding, organisational changes, and employee lifecycle updates
• Perform HR data entry, validation, and reporting, ensuring data accuracy and compliance
• Collaborate with HR stakeholders and Payroll teams on data processing and payroll-impacting activities
• Support audits by preparing and validating HR documentation
• Work with HR systems such as SuccessFactors, AskHR, and knowledge platforms to drive efficiency and digital adoption
• Contribute to continuous improvement initiatives and implementation of new HR tools and processes
• Collaborate with internal teams and stakeholders to support operational excellence and business priorities

Who you are

• Knowledge of HR processes, policies, and employee lifecycle activities
• Understanding of HR data management and quality standards
• Strong attention to detail and accuracy when handling sensitive information
• Effective communication and customer-focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with strong organisational skills
• Experience using HR systems such as SuccessFactors, SAP, or similar platforms is preferred
• Analytical capability to support reporting and data validation
• Ability to handle confidential information with professionalism
• Proficiency in Italian, English and cross-cultural collaboration skills

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global HR operations environment
• Exposure to HR systems, digital tools, and international processes
• Collaborative and inclusive workplace culture
• Opportunity to contribute to process improvements and innovation in HR services

What skills you will learn

• Advanced HR systems utilisation and digital tool adoption
• End-to-end employee lifecycle management
• HR data analysis, reporting, and compliance practices
• Stakeholder collaboration across HR and business functions
• Continuous improvement and operational excellence methodologies

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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