German Speaking Commission Support TL (maternity cover)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Team Leader to coordinate the implementation of business plans and ensure the successful execution of operational programmes within the Commercial & Sales Enablement unit. This role involves managing a team of up to 15 highly capable employees, driving efficiency through process improvements, and fostering collaboration across teams. The individual will act as the first escalation point for stakeholders and ensure expected team performance, (green) level of service compliance with internal controls and audit requirements.

What you’ll do

• Lead and engage the team to achieve operational targets and deliver high-quality outcomes.
• Organise workflows for recurring and ad-hoc, relatively, easy-to-learn up to complex task in a structured environment.
• Build strong relationships with stakeholders/Partners build on existing excellent relationship with Partners, translate business requirements into daily deliverables and manage escalations effectively.
• Drive process improvements and implement controls to maximise efficiency.
• Set performance targets, monitor results, and provide coaching and support to team members, conduct monthly minimum One to One-s
• Cooperate and coordinate actions with Leadership Team members of own area to ensure common approach and to standardize similar mindset in own area
• Cooperate strongly with Junior Manager (Line manager) as the entire area has to have similar goals and objectives, performance standards and a common approach towards Partners, Stakeholders
• Ensure compliance with legal, and audit requirements, taking corrective actions where necessary.

Who you are

• Experienced in managing small teams and motivating individuals to achieve goals.
• Skilled in (multilingual – German, English) communication and able to influence across multiple teams and locations.
• Adaptable to change and capable of working in a dynamic environment.
• Possess strong organisational skills and a collaborative mindset.
• Professional knowledge in relevant fields with 5–8 years of experience and prior managerial exposure.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Opportunity to lead a team and make a tangible impact on operational performance.
• Exposure to cross-functional collaboration and stakeholder management.
• A dynamic environment that encourages innovation and continuous improvement.

What skills you will learn

• Advanced leadership and team management techniques.
• Process optimisation and efficiency improvement strategies.
• Stakeholder engagement and escalation management.
• Compliance and audit control practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.