Fraud Control-Senior Executive-Ahmedabad

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Fraud Analyst to identify, prevent, and mitigate risks that may lead to financial loss or negative customer experiences. This role focuses on analysing suspicious activities, monitoring fraud patterns, and implementing preventative controls to protect both customers and the organisation while maintaining high service standards.

What you’ll do

• Monitor customer activity and telecom services to detect potential fraud patterns such as roaming, domestic, AIT, and first-party fraud
• Conduct detailed investigations to confirm or rule out suspected fraudulent behaviour
• Analyse high-risk transactions and accounts with significant service usage or anomalies
• Identify emerging fraud trends and recommend prevention strategies
• Handle internal queries and complaints via phone and email in a timely and professional manner
• Collaborate with stakeholders to ensure adherence to fraud prevention procedures and compliance frameworks
• Maintain quality standards while managing multiple cases and meeting defined targets
• Contribute to performance monitoring through KPIs and service delivery standards, and recommend process improvements

Who you are

• An individual with strong analytical and problem-solving capabilities, with the ability to make informed decisions
• Experienced in fraud control, analytics, telecom, banking, revenue assurance, or customer support (typically 3–5 years)
• Proficient in MS Office and comfortable working with multiple systems and datasets
• Knowledgeable about fraud risk management and detection methodologies
• Skilled in communication, with strong written and verbal English proficiency
• Able to work effectively in a 24/7 operational environmentCustomer-focused, organised, and capable of managing priorities independently
• Demonstrates a proactive approach to personal performance and continuous development

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Opportunity to work on complex, real-world fraud prevention challenges in a global telecom environment
• Exposure to advanced fraud detection techniques and cross-functional collaboration
• A dynamic and supportive team environment focused on high performance and quality delivery
• Continuous learning and development through hands-on analytics and risk management experience
• Opportunity to contribute to customer experience and organisational integrity

What skills you will learn

• Advanced fraud detection, investigation, and risk assessment techniques
• Data analysis and interpretation across telecom service platforms
• Stakeholder communication and incident management
• Process optimisation and continuous improvement methodologies
• Working with KPIs, SLAs, and operational performance frameworks

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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