Field Services Manager

Location: North London (Field based)
Salary: Excellent base salary + bonus
Working Hours: Full time 37.5 hours per week – Monday to Friday



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.


Our promise is to ensure our consumer and business customers are confidently connected to the Vodafone network by providing an outstanding level of service at all times. We recognise that the only way we can deliver on our promises is with talented people and this is why our people form a crucial part of the wider Field Strategy.

What you’ll do

We are hiring for a Field Service Manager where you will be leading, developing and coaching a large team of dispersed Field Engineers. You will work with your Field Specialist to develop developmental training plans whilst instilling a culture of Health & Safety and Continuous Improvement to ensure the team is operating to its best potential.

• The Field Engineering team operates 24/7/365 and it is the Team Manager’s responsibility to ensure the optimal shift pattern and rota is in place to provide certainty of cover for customers whilst minimising overtime spend.
• To ensure that all Company policies and standards are understood by the team and adhered to
• Will display excellent communication skills acting as ambassador to the Field organisation with both internal and external parties as well as ensuring the engineering team is fully updated with relevant business news and strategy
• Will take ownership of issues flagged up by the team and drive appropriate improvement plans with relevant internal / external parties to resolve.
• To support in the execution of the on-going operational strategy, operating model and business process reviews needed to continuously improve the efficiency and performance of the Field team.
• Proactively seek ways to improve working practices to improve operational efficiency, utilisation and customer experience
• To effectively support the Engineering Dispatch teams with Operational escalations relating to Field resource constraints or complaints
• To ensure that all company policies and standards are understood by the team and adhered to
• To encourage all members of the team to live by the Vodafone Spirit Beat behaviours and instil a culture of Reward and Recognition using the Vodafone House Red framework
• To manage cost and headcount to targets as set by the Senior Manager, Field, demonstrating efficiency achievements
• To review Touch Point Net Promotor (TNPS) results for the team celebrating success and closing the loop on any detractors
• To pro-actively monitor and ensure all certifications and accreditations in the team are always maintained and in-date.

Who you are

• Proven leadership and motivational skills in an Field Engineering/Delivery environment
• Demonstrated experience in engaging, developing and motivating Technical team members
• Excellent communications and interpersonal skills with ability to build and maintain strong relationships
• Ability to work under pressure and deliver results under tight timescales
• Adaptable and flexible with the ability to drive change and innovation
• Prior experience of delivering improvement initiatives with successful results

Please note, Candidates must hold SC Clearance or be eligible for SC Clearance. To become eligible for SC Clearance candidates must be able to demonstrate residency in the UK for the past 5 years.


Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#vodafoneuk