EVO DEMAND PIPELINE AND OPERATIONS MANAGEMENT

Employment type: Full time

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced demand management professional to act as the central point of contact for programme-level demand intake and governance within ERP and Management Services. This role focuses on end-to-end management of project and portfolio requests, ensuring transparent tracking, timely assessments, and structured handover into delivery and service transition teams, while working closely with global stakeholders across technology and operations.

What you will do

Act as the single point of contact for all programme and portfolio management (PPM) demand requests related to ERP and Management Services.
Receive, acknowledge, and register demand requests, ensuring completeness and clarity of information from requesters.
Coordinate assessment and implementation activities across internal teams and external suppliers.
Track and report demand status across key stages, including impact assessment and implementation progress.
Maintain accurate logs of actions and decisions from governance and approval forums.
Provide regular reporting, metrics, and trend analysis on demand volumes and delivery status.
Support business stakeholders in shaping robust business cases and aligning delivery assumptions.
Represent ERP and Management Services within enterprise-level demand management forums.
Ensure approved demands are smoothly handed over to Service Transition teams.

Who you are

An organised and structured professional with proven project or demand management experience.
Comfortable influencing and collaborating with diverse, international stakeholders at all levels.
Confident in written and verbal communication, with strong English language skills.
Able to work effectively under pressure and respond quickly to changing priorities.
Knowledgeable in end-to-end IT delivery, with a solid understanding of ERP implementations and SAP environments.
A collaborative team contributor with a positive, solution-focused mindset.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Exposure to large-scale global transformation programmes within Vodafone.
Opportunities to build strong networks across technology, operations, and business teams.
A role that combines governance, stakeholder engagement, and delivery insight.
A supportive environment aligned to the Vodafone Way: speed, simplicity, trust, and customer focus.

What skills you will learn

Advanced demand governance and portfolio management techniques.
Enterprise-level stakeholder and approval forum management.
Data-driven reporting and trend analysis for executive audiences.
Deeper functional and operational understanding of ERP and IT service transitions.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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