Enterprise Mobile NW Sr. Specialist

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Mainly responsible for fulfilling all business mobile network demands across all business segments including business network complaints management through all stakeholders (account management, business customer care, technology teams). Budget design for business network solutions, follow up BC’s approvals, material planning, stock management, segment budget distribution and supervise all business accounts network solutions installation. Strategically focusing on enhancing Net Promoter Score (NPS) and overall customer experience by ensuring high performance network reliability and seamless connectivity for enterprise customers.

Key Accountabilities & Decision Ownership

• Follow up operationally E2E the deployment process of the dedicated solution including survey, design, implementation, integration & activation including following up time frames.
• Running different streams to enhance our business customers network experience (industrial zones and business parks, new activated sites, enterprise strategic accounts special focus, new frequency for business accounts, deployment & optimization of 5G mobile connectivity solutions and NPS squad).
• Analysis of all enterprise SPOCs most frequent sites during business hours to prioritize districts with high accounts density.
• Spot sales penetration opportunities through business intelligence analysis reports.
• Maximize the efficiency of our Radio networks solutions to leverage our EBU pricing competitiveness.
• Planning and establishing cost efficiency initiatives and live dedicated solutions post deployment assessments that may result in the dismantling and re-use of HW equipment in new enterprise locations.

Core Competencies, Knowledge, and Experience

• Education: BSC in Electrical Engineering majoring in Communication and Electronic Engineering
• Work Experience: Preferred 2 Years Experience in engineering field.
• Personal skills: Self-Motivated, Can Work under stress, Teamwork Spirit and Initiative, problem solving and decision making

Must have technical / professional qualifications:

• Good Knowledge in engineering and project managements
• Good knowledge of Data analytics and python programming.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.