Enterprise Accounts Advisor

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Operational activities of Vodafone corporate accounts management to achieve the enterprise
management department’s goals and targets, handling selective base of enterprise accounts with
SPECIFIC ARPA in SME segments, to provide them with special tratement.

Key Accountabilities & Decision Ownership:

Account management responsible to provide end to end services and manage the assigned companies’ requirements,needs, and preventing, decreasing
complaints through wealth following up,and a strong relationship with authorized persons (AUTH) who presents their companies providing all required advice and information that keep customer satisfaction on top maintaining revenue (STS)
• Manage accounts billing from issuance to delivery, solving all problems
• Personalized relationship mainly via phone contact & Emails to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue (STS), and minimizing churn.

Core Competencies, knowledge and Experience:

•Age: Maximum 30 years

•Only graduated with bachelor’s degree

• Customer service oriented with wide knowledge of customer service management.

• Strong verbal communication skills & high and strong analytical, trouble shooting, decision making and problem-solving skills.

• Demonstrates a positive, enthusiastic, friendly attitude.

• Ability to work under pressure and adapt rapidly to the operational emergencies.

• Excellent command of English language.

• High and strong analytical, trouble shooting, decision making and problem solving skills.

• Clear understanding of Mobile business, and Vodafone's Products & Services.

• Advanced Billing handling.

• Knowledge of application of agent’s skills and pc knowledge Excel, Word, PowerPoint and Outlook.

• Negotiation skills for making payments' deals C2 General Key performance indicators

• Lead in NPS:

• Enhance the FCR and FOC.

• Move to APP.

• Move to online & self-help tools.

• Share effectively in process enhancement (Root cause system & process).

• Efficient use of threshold.

• Spirit & teamwork.

• Positive communication & engagements.

• Handling assigned tasks efficiently taking responsibility & ownership.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.