Engineer 1st Line

Job Description

Your day to day:

• 1st Line Operations of Vodafone Network in a multi-vendor environment.
• Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
• In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

With these activities you will have a great impact on our business:

• 24h/7days monitoring of the Vodafone Germany RAN Network, using umbrella fault management systems and specific NMS’s;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills;
• Maintain & update NOC processes and procedures;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
• Maintaining and updating the fault management systems throughout the Incident lifecycle

With these skills you are a great candidate:

• Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Gained an IT qualification e.g CCNA (or working towards);
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
• Good knowledge of English and German;
• Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;
• Nice to have: 1-2 years of experience in Operations and Maintenance activities.

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#VOIS