DevOps Service Engineer - Provisioning&Mediation

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• We are looking for DevOps Service Engineer – Provisioning&Mediation in IT Provisioning & Mediation Engineering Team to be responsible for successful ongoing operation, management of Provisioning environment and manage application servers that mostly critical business processes runs on it.
• As a DevOps Service Engineer, you will work closely with the team and our stakeholders to build and deliver our process. You will be responsible for managing all of the applications such as PRF (Provisioning Framework), PMS(Promotion Management System) , RAID WeDo/Mobileum (Revenue Assurance), Topup_Dispatcher services running on Kafka, Cloud Services (Openshift, Kubernetes, etc.), CEIR and CLI services, also responsible for all provisioning related actions of new projects and resolving customer incidents or requests during daily operations.
You will be also responsible for BCM and Disaster Recovery operations of Provisioning & Mediation systems within the part of BCM team in Ankara
• 7/24 Operational Support responsibilities
• Providing necessary operational solutions for IT service based management structure
• Discovering, Defining and analysing all IT actions on services
• End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
• ITIL process execution Responsibility
• System and Customer incident resolution
• Demand/Defect/Deployment management responsibility
• Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types
• Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
• Taking necessary actions for Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
• Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.
• Helping team members to improve knowhow and operational structure.
• Attending design meetings to define necessary technical requirements for operations.
• Leading big initiative and creating new ways to complete projects.
• Leading journeys with big stakeholder team.
• Within the scope of Business Continuity Management, providing necessary operational support for all Provisioning services, and bringing services up and running in case of a disaster.

Who you are

• Bachelor’s degree from Computer, Electronics, Telecommunications, Mathematical, Programming and other related fields.
• Good communication Skills
• Coordination and organization ability, teamwork approach
• Ability to work in flexible work hours under pressure and tight deadlines.
• Familiar with working in an international environment
• Extensive problem solving skills and innovation
• Experience on UNIX/ Linux systems and Bash/Shell Scripting.
• Experience on Oracle SQL and PL/SQL.
• Experience on Openshift Cloud Platform, Kibana platforms, Jenkins, RPA, UC4 and HPOO automation tools is a plus
• Experience on noSQL Databases, Redis is a plus.
• Experience on Docker, Kubernetes, AppDynamics is a plus.
• Good command of English.
• Certificate of ITIL V4 is a plus and experience on ITIL Processes

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

Data Privacy

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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.

Together we can.