Deputy Manager_Roaming Operations Support Engineer - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Roaming Operations Support Engineer to ensure high availability and optimal performance of platforms managing international roaming services. This includes Tekelec DRA/DSR, Oracle Eagle STP, and TOMIA Value Added Services (SOR, VHE, WSMS, OTA). The role involves operational excellence, troubleshooting, and supporting new technologies within a dynamic telecom environment.

What you will do

• Manage hardware and software/application processes, configurations, system logs, and call flows.
• Investigate and resolve incidents within agreed SLAs.
• Perform testing, migration, upgrades, and configuration on Diameter/SS7/VAS products and interfaces.
• Prepare and execute MOPs for activities such as hardware/software upgrades and disk replacements.
• Notify and update stakeholders on ongoing incidents and follow up with vendors on complex technical issues.
• Support new projects, participate in workshops and training, and contribute to automation initiatives.

Who you are

• Experienced in telecom operations with 2–3 years in an operations environment, preferably in roaming.
• Skilled in network operations tools, processes, and practices with strong collaboration and communication abilities.
• Organised, result-oriented, and committed to quality and high performance.
• Advanced English proficiency (written and verbal).
• Technical expertise in DRA, STP, and roaming services, with knowledge of SS7 SIGTRAN, Diameter S6, MAP protocol, and O&M configuration activities.
• Familiarity with Tekelec/Oracle DSR/Eagle STP/TOMIA VAS products and Linux/Unix administration.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on cutting-edge telecom technologies and international roaming platforms.
• Exposure to global projects and collaboration with cross-functional teams.
• Continuous learning through workshops and training programmes.
• A culture that values innovation, inclusion, and professional growth.

What skills you will learn

• Advanced troubleshooting and configuration of telecom signalling systems.
• Hands-on experience with Diameter, SS7, and VAS technologies.Automation tools and scripting for operational efficiency.
• Project management and vendor coordination skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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