Deputy Manager_IT Service Transition_Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced professional to lead IT Service Transition and Support Enablement activities. The role involves ensuring seamless transition of IT services, applications, infrastructure, and operations to support teams while establishing robust service operating and support models. The individual will also manage cloud supplier onboarding, performance reporting, and apply ITIL best practices to optimise service delivery.

What you will do

• Drive IT Service, Application, Infrastructure, and Operations transition and enablement initiatives.
• Ensure smooth and efficient transition of IT solutions to support teams, establishing service operating and support models.
• Assess and onboard cloud suppliers, manage supplier performance, and provide stakeholder reporting.
• Apply ITIL and IT Service Management best practices to enhance service delivery.
• Manage IT projects effectively, ensuring timelines and quality standards are met.
• Define and implement SLAs and KPIs for IT Operations teams to ensure service excellence.

Who you are

• 5–7 years of experience in Service Transition, Service Design, and Service Enablement.
• Strong expertise in IT Service Transition, Service Management, ITSM, and Service Design.
• Proficient in setting up SLAs/KPIs and support models for IT Operations.
• Hands-on experience in cloud IT service transition and supplier management.
• Excellent communication and stakeholder management skills.
• Familiarity with Incident Management processes is desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on global IT service transition projects impacting multiple markets.
• Exposure to cloud technologies and supplier management practices.
• Collaborative work environment with a focus on innovation and continuous improvement.
• Career growth through challenging projects and cross-functional learning.

What skills you will learn

• Advanced IT Service Management and ITIL practices.
• Supplier performance management and cloud onboarding strategies.
• SLA/KPI design and implementation for large-scale IT operations.
• Project management and stakeholder engagement in a global context.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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