Vodafone • Pune, Maharashtra, India

Deputy General Manager_Customer Delivery Senior Project Manager _Pune

8.4

/10

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Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a highly skilled Customer Delivery Senior Project Manager to lead complex, large-scale customer programmes across multiple domains for enterprise clients. The individual will be responsible for managing delivery teams, driving governance, shaping operational plans, and ensuring that projects meet stringent standards of time, cost, and quality. This role combines leadership, commercial awareness, customer engagement, and programme governance to ensure seamless delivery of transformative initiatives.

What you will do

Lead end-to-end delivery of major customer-facing programmes, ensuring alignment with business goals and customer expectations.
Define governance controls, ensuring compliance with corporate, customer, and local standards.
Translate complex and ambiguous customer requirements into executable operational plans.
Drive stakeholder alignment, including executive-level presentations and steering board engagements.
Lead negotiations during contract discussions with customers and partner suppliers.
Manage risk, change, dependencies, and resource planning across all programme phases.
Ensure adherence to Vodafone’s best practice methodologies, contributing to continuous process improvement.
Support pre-sales activities by structuring delivery requirements and contributing to competitive pricing.
Oversee acceptance into live service, ensuring seamless transition with minimal operational impact.
Provide robust reporting, financial tracking, benefits realisation, and assurance throughout the programme lifecycle.

Who you are

Over 5 years’ experience managing complex, large-scale ICT projects or programmes.
Strong leadership capabilities with experience building and guiding high-performing cross-functional teams.
Skilled in stakeholder management with the ability to influence senior-level partners.
Effective communicator, confident in presenting to executive audiences.
Experienced in budget management, forecasting, and financial controls.
Skilled in business case evaluation and benefits realisation.
Knowledgeable in telecommunications environments and end-to-end delivery processes.
Qualified with PRINCE2 Practitioner or PMP and MSP Foundation certifications.
Adept at working in dynamic, evolving environments with cross-functional collaboration capabilities.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to lead high-impact, high-value programmes for global enterprise customers.
Exposure to cross-functional global teams and senior leadership stakeholders.
Experience working on large-scale transformation and transition programmes.
Development of commercial, contractual, and strategic delivery skills.
Ability to influence organisational methodologies and delivery frameworks.

What skills you will learn

Advanced project/programme governance and delivery methodologies.
Complex stakeholder management and executive-level communication.
Strategic financial planning, budgeting, and commercial evaluation.
Risk, change, and dependency management at enterprise scale.
Cross-domain operational planning and transformation leadership.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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