Demand and Consultancy Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Demand and Consultancy Analyst to join our Technology VOIS Romania team in Bucharest. In this role, you will act as the primary point of contact for onboarding customers to securely consume AWS and GCP Public Cloud Services using DevSecOps principles. You will provide consultancy and support throughout the demand and implementation lifecycle for strategic programmes and migration projects, leveraging Agile methodologies. This position requires strong analytical skills, stakeholder management, and a customer-centric approach to ensure timely resource allocation, governance, and cost optimisation.

What you will do

• Customer Engagement & Onboarding: Act as the single point of contact for PCS introduction and onboarding; manage demand allocation and tracking using Jira and PPM tools; ensure SLA compliance through weekly Demand Review Board meetings.
• Governance: Identify, design, and improve standard processes; manage and enhance tools such as Jira and PPM; develop and implement operating models for demand and product lifecycle management.
• Reporting & KPIs: Collect, aggregate, and refine data to provide accurate status updates at various levels.
• Planning & Control: Facilitate internal forums such as Demand Review Boards and Customer Kick-off calls; consolidate information on ongoing initiatives to support squad leads.
• Communication: Define and execute communication plans for PCS and market engagement; prepare materials for workshops, webinars, and organisational events.
• Organisation: Actively participate in cross-organisational initiatives aligned with strategic priorities.

Who you are

• Experienced in Agile software development methodologies (Scrum, Kanban).
• Skilled in using team facilitation and management tools such as Jira, Confluence, and ServiceNow.
• Strong technical knowledge across IT domains, particularly Public Cloud.
• Proven ability in process coordination and service delivery within large, multinational organisations.
• Excellent communication, facilitation, and organisational skills.
• Analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities under pressure and maintain a customer-centric focus.
• Holds a Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or related fields.
• Minimum one year of experience in Business Analysis or equivalent role across full product lifecycles.
• Experience managing senior stakeholders; telecommunications industry knowledge is highly desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced project management techniques in software and hardware integration.
• Governance and risk management in complex delivery environments.
• Cross-cultural collaboration and stakeholder engagement.
• Agile and SAFe delivery methodologies.
• Strategic planning and reporting in a global tech organisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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