Vodafone • Giza, Egypt

Customer Delivery Project Manager - VOIS

8.4

/10

Transparency ranking

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Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced and dynamic Customer Project Manager to lead complex end-to-end projects for Vodafone’s Enterprise customers. This role involves managing multi-party teams, ensuring governance and compliance with Vodafone and customer standards, and delivering projects aligned to time, cost, and quality objectives. You will oversee budgets, resources, risks, and change strategies, while maintaining strong stakeholder engagement at senior levels.

What you will do

Communicate the high-level vision and design delivery capability for projects.
Create and manage detailed project plans, including resource requirements, interdependencies, and critical paths.
Establish governance controls, assurance processes, and gate reviews.
Manage stakeholder communications and produce stakeholder maps.
Lead and motivate cross-functional teams, ensuring effective utilisation and development.
Apply quality assurance standards and maintain accurate reporting on scope, timelines, budgets, and KPIs.
Define and implement risk and change management strategies.
Manage financial aspects including benefits realisation, budget forecasting, and expenditure reporting.
Ensure acceptance into live service and mitigate operational risks for both Vodafone and customers.

Who you are

Minimum 3 years’ experience managing major ICT projects, including multi-domain delivery.
PRINCE2 Practitioner or PMP certification.
Proven ability to manage multiple projects of varying complexity concurrently.
Strong leadership and stakeholder engagement skills, with experience influencing at senior levels.
Excellent customer-facing communication and presentation skills.
Proficient in project and budget management, with understanding of financial accounting principles.
Knowledge of telecommunications environments and cross-functional collaboration.
Flexible and adaptable to changing business needs.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to lead high-value, complex projects impacting global enterprise customers.
Exposure to senior stakeholders and strategic decision-making.
A collaborative environment that fosters innovation and continuous improvement.
Professional growth through leadership and advanced project management experience.

What skills you will learn

Advanced governance and assurance methodologies.
Strategic stakeholder engagement and communication techniques.
Financial and commercial management for large-scale projects.
Risk, issue, and change management in a global telecom environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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