Crisis Preparedness Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Group Crisis Preparedness Manager is a new role, working in partnership with the Senior Crisis Preparedness Manager, and will be responsible for strengthening Vodafone’s readiness for severe and plausible crisis events. The role will lead the design and delivery of crisis preparedness frameworks, awareness programmes, and simulation exercises, ensuring that Group and Local Market crisis teams are trained, confident, and capable of responding effectively to complex, fast moving global events. This is an exciting opportunity to shape Vodafone’s readiness for crisis events and influence resilience across the organisation.
The role operates at both strategic and operational levels—translating intelligence, risk insights, and global threat monitoring into actionable preparedness measures, while also supporting live crisis response at Group level. The role will require strong stakeholder management skills, needing to co-ordinate with colleagues across multiple business units and at all levels of the company.
The successful candidate will have experience of preparing for and leading through crisis within large corporates, government or other complex organisations and will bring new ideas to transform how Vodafone approaches crisis preparedness.

• Define and deliver a Group crisis preparedness lifecycle covering risk identification, awareness, training, exercises, and continuous improvement.
• Define and maintain crisis thresholds, early warning indicators, and escalation criteria and ensure effective and compliant Crisis Management Plans are in place and maintained across all Group entities.
• Lead the design and delivery of annual, intelligence led crisis exercises, leading to measurable improvements in capability and scenario-specific resilience plans.
• Support local markets in the design and delivery of annual crisis simulations, ensuring scenarios are relevant, well‑coordinated, and aligned with Group crisis management framework.
• Act as a trusted advisor during live crisis events, supporting crisis leadership with coordination, situational insight, and post incident learnings for incorporation into design of the crisis preparedness programme.

Who you are

• Proven experience in crisis preparedness, crisis management, resilience, or emergency management within a complex, global organisation.
• Strong track record in designing and delivering crisis exercises and simulations.
• Experience working with threat intelligence, risk assessment, or horizon scanning.
• Ability to operate confidently with senior leaders and crisis decisionmakers.
• Excellent facilitation, communication, and stakeholder management skills.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
  

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.