Continual Service improvement Analyst_Green Belt _Iasi

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Continual Service Improvement Lead to implement and manage the Continual Service Improvement (CSI) framework within the Technology Shared Services Centre in Romania. This role focuses on identifying, prioritising, and delivering improvement opportunities that align services with evolving business needs. The individual will champion Lean and Six Sigma methodologies to foster a culture of continuous improvement, enhance employee engagement, and drive operational excellence across the centre.

What you’ll do

• Manage the improvement project pipeline, prepare business cases, and oversee initiatives across TSSR.
• Lead Six Sigma projects and coach team members to build capability.
• Continuously refine the CSI framework through collaboration with CI leads in other centres.
• Track and report benefits delivered by CSI initiatives.
• Contribute to methodology, standards, KPI development, best practices, and internal communications within TSSR and across TSSCs.

Who you are

• Experienced in establishing or driving Lean/Six Sigma disciplines within the IT industry.
• Strong knowledge of Business Process Re-engineering principles.
• Results-oriented with analytical and adaptable thinking.Inspirational communicator with the ability to engage and influence stakeholders.
• Holds Six Sigma Green Belt certification with at least 3 years of project experience as a Lean practitioner.
• ITIL V3 certified with practical application experience.
• Fluent in English and possesses medium-level financial acumen to track performance indicators.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced application of Lean and Six Sigma strategies in a large-scale IT environment.
• Expertise in business process optimisation and continual improvement frameworks.
• Financial performance tracking and benefits realisation for improvement projects.
• Enhanced leadership and coaching capabilities within cross-functional teams.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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