COMMERCIAL CONTRACT MANAGEMENT LEAD (TELECOMS & ENTERPRISE ACCOUNTS)

Short Description

We are looking for a seasoned commercial expert to act as an individual contributor, as this role does not involve people manager responsibilities

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a commercially driven professional to manage complex customer contracts and support strategic account performance across telecommunications and enterprise environments. This role focuses on ensuring contractual obligations are delivered effectively, with strong governance, clear scope management, and disciplined risk control.The successful candidate will oversee the full contract lifecycle—from mobilisation and renewals to in-life performance management—while supporting revenue growth, cost optimisation, and margin improvement. Working closely with Commercial Client Partners and Customer Account Leads, they will provide commercial insights, handle escalations, and contribute to account planning and forecasting across a dynamic portfolio of customers.

What you’ll do

• Manage end-to-end commercial contract lifecycle, including renewals, mobilisation, and in-life performance
• Deliver contractual obligations with clear governance, defined scope, and risk management
• Track account-level financial performance, including revenue, margin, cost, and profitability
• Maintain and manage rolling P&L forecasts with detailed analysis and reporting
• Lead commercial change management and manage in-life contract variations
• Act as a key escalation point for commercial matters and provide senior stakeholder briefings
• Collaborate with Commercial Client Partners and Customer Account Leads to shape commercial strategies
• Support account planning, forecasting, and identification of revenue growth opportunities
• Build trusted relationships with senior internal and external stakeholders, including customer leadership
• Provide insight-driven recommendations to improve commercial outcomes and competitive positioning
• Contribute to negotiation of new and renewal contracts, ensuring strong commercial outcomes

Who you are

• 7+ years of experience in similar functions leading virtual teams in a global organization
• Experienced in contract management and commercial negotiations within telecoms, outsourcing, or professional services
• Strong commercial and financial acumen, including understanding of P&L, pricing, and accounting principles
• Skilled in analysing complex data and translating insights into business recommendations
• Effective communicator with the ability to engage and influence senior stakeholders
• Knowledgeable in contract change management, risk mitigation, and governance processes
• Comfortable working in fast-paced, ambiguous environments with a proactive approach
• Adept at managing multiple priorities across complex customer portfolios
• Familiar with sales, account management, and commercial operations processes
• Experience in developing and managing complex commercial propositions
• Holds a relevant degree or equivalent experience; professional certifications in contract management are advantageous
• Fluent English is a must

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to high-impact, strategic customer accounts across multiple markets
• Opportunity to influence commercial outcomes and contribute to business growth
• Collaborative environment working with cross-functional and senior stakeholders
• Development of advanced commercial, financial, and stakeholder management expertise
• Participation in complex deal environments and strategic contract negotiations
• A dynamic and collaborative work environment that fosters innovation and continuous improvement.
• The chance to influence customer experience and product optimisation at scale.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced contract lifecycle and commercial governance management
• Financial modelling, P&L ownership, and data-driven decision-making
• Strategic stakeholder engagement and executive-level communication
• Commercial risk assessment and mitigation strategies
• Negotiation techniques for complex, high-value contracts

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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