CNCI Packet Core Support Expert (VOIS)

Employment type: Full time

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly experienced Packet Core professional to design, operate, and support Packet Core systems across multiple business domains. This role plays a key part in translating business and customer requirements into robust technical solutions, leading virtual technology teams through design and implementation, and ensuring service quality throughout delivery and transition to operations. A strong focus on KPI improvement, service reliability, and root‑cause analysis is essential.

What you’ll do

Lead the technical assessment and design of Packet Core solutions in line with product catalogues, architectural standards, and strategic objectives.
Capture and analyse customer and business requirements, assessing technical feasibility and operational impact.
Coordinate and guide virtual, cross‑functional technology teams during solution design and implementation phases.
Act as the primary technical representative for projects, engaging with business stakeholders, customers, and technology leadership.
Support operational teams post‑deployment, contributing to service stability, KPI improvement, and root‑cause investigations for degraded performance.

Who you are

An experienced Packet Core specialist with extensive hands‑on exposure (typically 7+ years) within a telecoms environment.
Confident in PS data network call flows and the operation of Packet Core services.
Skilled in deploying, operating, and troubleshooting Packet Core solutions across complex environments.
Technically curious, with the ability to develop practical solutions that support broader business strategies.
Educated to degree level in Electronic or Telecommunications Engineering, or an equivalent discipline.
Knowledgeable in Packet Core protocols, call flows, and products, with operational experience on platforms such as Huawei PGW or similar.
Comfortable applying structured project management methodologies to deliver outcomes successfully.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Exposure to complex, large‑scale Packet Core environments supporting enterprise and M2M platforms.
Opportunities to collaborate with global Vodafone Group entities and local markets across Europe.
The chance to influence service quality, customer experience, and network evolution at scale.
A role that balances strategic design work with hands‑on technical leadership.

What skills you will learn

Advanced solution design and assurance across multi‑market Packet Core architectures.
Stakeholder engagement and technical leadership in virtual, cross‑border teams.
KPI‑driven service improvement and structured root‑cause analysis techniques.
Broader insight into M2M platforms and enterprise network services within Vodafone Group.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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