Charging Support Tech Specialist

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Key Accountabilities & Decision Ownership

• Ensure Charging systems KPIs are met via daily monitoring on the performance reports.
• Define needed monitoring controls to be able to monitor KPIs and provide the needed automation for quality improvement.
• Achieve KPI’s and share it with management on a daily/weekly/monthly basis
• Responsible rolling out all the Upgrades and packages applied on the Charging System and the organizing the roll out plans with the different projects managers
• Assess the charging system capacity reports and set actions for performance improvement.
• Attends different technical forums & meetings inside and outside technology which aim to improve the charging services quality.
• Perform housekeeping and system monitoring to prevent problem before its occurrence.
• Act upon escalated alarms /complains from the services operations front line Team.
• Solve individual or Global Customers Complains through Remedy system, Seibel or mails.
• Implement required network configuration and operational changes including Upgrades & expansions.
• Apply different configuration changes with minimal impact.
• Launch commercial projects/ prepaid customers promo’s and apply the required testing according to the agreed KPI’s
• Escalate and follow up problems with vendors, evaluate & implement their recommendations.
• Regular management update as per agreed on KPIs
• Ensuring that work is done according to VFE & Industry standards.
• Ensure running the business in conformance with company security policies.
• Participate in technical sessions and courses and ensure full understanding and alignment with the new services and projects.

Core Competencies, Knowledge, and Experience

• 1-2 years of relevant experience in telecom/IT.
• Sound technical capability and leadership skills.
• Excellent troubleshooting skills.
• Excellent interpersonal and communication skills.
• Excellent presentation skills.
• Ability to work under pressure.

Must have technical / professional qualifications:

• BSc of Engineering in Telecommunications or Computer science.
• Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.
• Advanced knowledge in IT operating systems (Unix, Linux … etc.) and system administration.
• Advanced knowledge of Database technologies, has a good knowledge in Data Base administration.
• Good knowledge on security and audit concepts.
• Hands on experience at (Clustering solutions, Database Administration, virtualization & Application servers Weblogic, TomCat & Jboss )
• Good knowledge of computer programing languages and scripting

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.