Change Manager

Job Description

Your day to day:

To coordinate and manage the implementation activities of all the proposed changes (software, hardware and network) within the Digital&IT IoT services landscape. Ensure that relevant changes on the IT systems (hardware, software and network) are properly identified, assessed, planned, reviewed, approved, and delivered with minimal disruption to service quality.
Drive a culture of continuous improvement and operational excellence ensuring that any failed changes are detected and reviewed with appropriate corrective measures applied.

With these activities you will have a great impact on our business:

• Coordinate and analyze all change requests initiated by IT service providers or operational teams that impact Vodafone’s IoT systems.
• To collaborate with technical teams to coordinate the changes evaluation and ensure impact assessment is carried out.
• To plan, estimate and prioritize the changes in order to assure these are effectively & efficiently delivered into live IT systems, following the agreed phases, timelines & agreements/ service specifications.
• Monitor change performance in the IT systems, coordinating operational & engineering teams, partners, 3rd parties and customers in order to ensure they adhere to agreed change processes and protocols inside Vodafone
• Review all failed changes in the IT systems (hardware, software and network) to determine root cause, identifying, developing, evaluating, prioritizing and implementing appropriate corrective actions (HW, SW or process changes) within technical teams & involved stakeholders
• Identify, plan, analyse, execute and offers support for improvement actions (process, HW, SW or network changes for IT systems components) across relevant support teams globally.
• Collaborate with IoT Operations, Technical Support, and Line of Business teams to ensure alignment and accountability.
• Administrates the evaluation of the planned works (HW, SW or network changes) in order to define the requirements for effective and timely implementation into the IT systems.
• Administrates and coordinates the accuracy and integrity of the configuration management information by controlling all the changes performed in the IT systems for the assigned services.
• Maintain accurate records and dashboards for reporting and compliance.

With these skills you are a great candidate:

• Experience in a multinational environment
• English proficiency (B2-C1)
• A minimum of 2 years’ experience in change management or other service management role in an IT/Telecom environment

Desired competencies, knowledge and experience:
• Experience with cloud infrastructure, IoT platforms (e.g., GDSP, API HUB, DWH), and service portals is a plus.
• Good coordination, communication, and stakeholder management skills.
• Good understanding of ITIL methodology
• ITIL Foundation certificate
• IT and telecom knowledge
• Ability to assess technical risks and dependencies across complex systems.

Sounds like the perfect job? We’ve got even more to offer:

Work from Home – hybrid approach

Medical and dental services

Life and hospitalization insurance

Dedicated employee phone subscription

Special discounts for gyms and retailers

Annual Company Bonus

Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work with tried and trusted web-technology

Getting in on the ground floor of a technology changing company

Flexible Vacation – Take time off when you need it, we trust you

Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS