CF Partner Support Sr. Specialist German Speaker (VOIS)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a CF Partner Support Specialist to ensure the accurate validation and quality assurance of internet and TV installations and maintenance for Vodafone Germany. This role involves reviewing service delivery, supporting partners post-completion, and resolving complex technical issues to maintain exceptional customer experience.

What you’ll do

• Validate service delivery by ensuring accurate installation and maintenance of Vodafone TV products performed by service partners.
• Manage multiple operational scopes efficiently to maintain high-quality service standards.
• Take ownership of complex and long-running issues, ensuring timely resolution within agreed SLAs and KPIs.
• Collaborate with internal teams and third-party vendors to resolve issues promptly, fostering effective communication and teamwork.

Who you are

• Minimum 4 years of experience in troubleshooting and technical support for complex solutions.
• Advanced knowledge of fixed and TV products, including routing, switching, and IP services.
• Fluent in German (written and spoken) at C1 level and proficient in English.
• Strong analytical skills and excellent customer orientation.
• Ability to act as internal L2 support for team members in complex scenarios.
• CCNA certification is preferred.
• Bachelor’s degree in a technical field or related area

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global organisation with cutting-edge technology.
• Exposure to complex technical environments and collaboration with international teams.
• A culture that values innovation, learning, and continuous improvement.

What skills you will learn

• Advanced troubleshooting and technical support for fixed and TV products.
• Cross-functional collaboration and stakeholder management.
• Deep understanding of Vodafone’s product portfolio and network technologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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