Agent UAM Service Desk with German

Your day to day:

Ensures the timely and efficient execution of management operations and activities related to the administration and implementation of access rights in business systems/applications for end users, employees of Vodafone, and Vodafone partners.

With these activities you will have a great impact on our business:

• Handles access requests including account creation, modification, and deletion, applying access rules based on the requester's role.
• Processes incoming emails related to access and support.
• Logs, resolves, and escalates IT issues to the appropriate support level to ensure timely and effective resolution.
• Gathers user and account information (e.g., department, access structure, profiles, roles) for internal reporting and for external stakeholders such as the Demand team in Germany, partner companies, and agencies.
• Ensures service delivery agreements are met at the expected quality levels.
• Proactively suggests improvements to procedures, processes, and workflows to enhance operational efficiency.

With these skills you are a great candidate:

• Strong team collaboration skills
• Solid understanding of solutions with the ability to analyze and resolve problems
• Ability to maintain and utilize technical documentation during production, testing, and implementation phases
• Effective interpersonal skills
• Customer-centric mindset with the ability to understand user issues
• Flexibility and adaptability in challenging or unexpected situations
• Excellent verbal and written communication skills
• Strong task prioritization abilities
• Effective time management and organizational skills
• Language Requirements:
• German: C1 level or higher
• English: B2 level or higher

Must have technical / professional qualifications:
• Prior professional experience is preferred, along with the ability to understand and explain the following concepts:
• Knowledge of Active Directory
• Understanding of Operating Systems and server environments
• Familiarity with Office Automation Software
• Knowledge of Identity Management is considered an advantage
• Experience using IT Service Management tools (e.g., BMC Remedy or similar)

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#VOIS