Solutions Consultant

Job Description

Location: Central London

Job Type: Full time

Compensation: £50-60,000

Why join us?

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

Our Vita Mojo DNA

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

Your mission as Vita Mojo Solutions Consultant is to be the primary product expert within the Client Success team. As you design product solutions working alongside our Implementation Project Managers and help clients get the most value out of our products alongside Client Success Managers, you will engage both externally, with clients, and internally with the Product & Engineering teams.

The day-to-day

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

You will work closely with the implementation managers, who onboard our clients, to understand the technical requirements of our key and enterprise clients and achieve an exemplary setup through our software and ecosystem of integrations. A deep technical knowledge of our suite of products will enable you to apply previously designed solutions, or craft new ones.

You will also work with Client Success Managers, to identify or develop opportunities for further adoption of the product and support rollouts and other key client interactions where an intimate knowledge of the product is required. You will also assist them with troubleshooting issues, directing them to the relevant documentation or identifying opportunities where a different configuration or product module may contribute to the success of an existing client.

Finally you will also work with the Product and engineering teams to feedback technical/product observations, issues or patterns, as well as to stay up to date with newly developed elements of the Product so you can assess their impact on certain clients. You will be the key link between the product team and client-facing teams, facilitating understanding in both directions and supporting go-to-market strategies (GTM) for new features or product updates

While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

• You will utilise your excellent product knowledge to work with the client success business unit to ensure excellent product delivery during onboarding, adoption and nurture of clients.

• You will be the point of contact for queries raised through client engagements that go beyond the expertise of account managers or implementation managers.

• You will support Sales, CS and other technical teams to find and implement products and configurations that are of value to clients by developing good practices, holding training sessions and workshopping new solutions.

• You will champion new software releases within the client-facing teams, and support the integration and adoption of features by clients to help ensure the long-term success of the relationship.

• Act as a conduit between Product/Engineering and clients, influencing the product roadmap by identifying and informing on software insights, challenges and strategic opportunities.

About you

• You have an engineering mindset: a pragmatic problem solver, with strong analytical and troubleshooting skills.

• You adapt how you communicate to suit your audience: clients, whether they are technical or not, or of different seniority, account and implementation managers, or product managers and engineers.

• You are a self-assured and self-aware team player, who is open to receiving and providing feedback and relishes the opportunity to establish positive and productive working relationships, built on a foundation of trust.

It'd be a bonus if you

• experience in the hospitality sector either as an operator or through another food technology company

Work perks and benefits

🏆 We pride ourselves on our fantastic open, honest, inclusive culture that we have built, and continue to build. 🏗️

As a testament to this, Vita Mojo has secured a place as the UK’s Number 1 startup to work for by Tempo.

Our approach. We work on a hybrid model which means that once a week teams come into the office for an optional team collaboration day, and the other four days are spent working from home (or hot-desking in the office if that’s your jam!).

💪 We’re proud of the flexibility that we offer our Mojis (check us out on Flexa’s Global Top 100 companies!) and want to promote a positive work/life alignment. A one-size-fits-all approach won’t work for every Moji and team, and we encourage you to have conversations with your line manager and team to understand your work preferences and team needs.

The aim is to ensure that Mojis are able to maximise their potential, build trust with their teams, establish an effective work/life alignment and also meet the needs of our growing business! 🚀

💻 Your tech kit. We want to supply you with the best hardware to get the job done. We will set you up with your basic kit when you start and anything else you need once you have some time to get your feet on the ground.

🏡 Work from home kit. When you join we’ll work with you to understand your work from home needs, and get you set up to be your most productive while working from home.

🕰️ Your hours. Where possible, you set your own hours to get the work done in line with your team and company needs. If you’re an early riser, come in as early as you like; if you need to do the morning school run, come in a bit later. At the end of the day, the work needs to be done but we also need you to balance that with life.

🌵 Your work environment. Our bright and spacious offices offer lots of natural light, a jungle of plants, and different spaces to relax and focus on what you need to do.

🍑 Food and drink. We stock all the coffee and tea you can drink when in the office and we’re never without snacks!

💳 Your budget. You have a monthly £80 wellbeing and lifestyle allowance available through your own personal wallet. Spend it on anything (within reason!) that will help improve your life.

💗 Your development. We have found that Mojis who thrive at Vita Mojo embrace a growth mindset and are proactive about their development, find ways to contribute and grow in non-linear (and linear!) ways. We offer a £600 L&D budget to support you in that development and to gain the skills, knowledge and relationships you need to soar, whether at Vita Mojo or later on in your development journey.

🧠 Your mental health. Through our partnership with Spill, you can ask a therapist for advice, schedule a one-off therapy session, or use a series of therapy sessions. We also offer Mental Health Days to use in moments when you need to take a day for some additional space to refocus your energies. Personal coaching is available to all Mojis through our partnership with MoreHappi, to help you grow and reach your goals!

🌴 Your holidays. We believe in finding your work life alignment and want you to take advantage of your 25 days of leave, plus public holidays. Your holiday allowance increases after each complete calendar year of service, up to 28 days.

💚 Carer’s Leave. We understand life happens and you may need to take some time to support your loved ones. Whether that be looking after your sick dog, friends or family members. We offer one week (5 days) paid leave to all Mojis.

🐣 Welcoming a child into your life. We have enhanced Parental leave policies! Parental leave is offered to all Mojis after 3 months at the company. Parental leave is the collective term and includes maternity, paternity, adoption leave and surrogacy. Our leave policy is meant to help you navigate through this time as successfully as possible.

We recognise both the primary caregiver (the person who spends most time with the child) and the secondary (typically this is the non-birthing parent). Primary caregivers receive full pay for the first 16 weeks and 50% pay up to week 32. But need more time off? No problem, you can take up to 52 weeks (statutory) with us!

Secondary caregivers receive full pay for the first 4 weeks and an additional 2 weeks after 36 months of continuous service. It's up to you when you start your leave, we are here to support you through the whole process.

🤒 Your health. We offer 10 days of full pay sick leave.

🥳 Your birthday. We love celebrating birthdays, whether through baked goods or gifts, and you also get the day off on (or around) your birthday every year.

🍾 Your social spirit. We love socialising with our fellow Mojis, whether through monthly drinks in the office, quarterly offsite socials (both virtual and in person), celebrating milestones, or anything else that comes up, we enjoy hanging out with each other!

🐶 Dog friendly. We love our furry friends who visit the office! Calling all responsible pet owners to join us! 😊