Virgin Media O2 • Birmingham

Senior Credit Controller

Employment type:  Full time

3–4 days/week at home

A little flex time

Apply now

Job Description

Virgin Media O2 has an enticing role as a Senior Credit Controller. This is a vital role where you will see yourself responsible for debt collection of our top strategic accounts, ensuring that all our customers are paying to their agreed payment terms / SLAs in an effective and efficient manner keeping our debtor days to minimum.
You will be following the collections and escalation processes to ensure customers are followed up in a timely manner and pay to contractual payment terms.

Working closely with other areas of the business to ensure any queries are resolved, disputes handled, billing is accurate, credits are raised, and sales and service issues are being addressed. These relationships are key to ensure we’re all working as one team to deliver 10 out of 10 for our customers and ensuring all customers calls and queries are answered within agreed SLA’s.

Thinking innovatively and putting forward phenomenal ideas to support continuous improvement in our business is encouraged. Come join the team and make a difference. Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves In order to be considered, you must have the following experience;

  • Proven experience working with large and complex account structures, as well as working knowledge of ICOMS, NRM and DISE
  • Experience in working with Mobile applications
  • Demonstrable experience working with Circa £30 - £50 million ledgers.
  • Previous experience in adept telephone technique, and effective and professional manner communication at all levels.
  • Proven track record with negotiations, both with internal and external stakeholders.
  • Excellent problem-solving skills with the ability to adapt to unexpected changes and situations.
  • Evidence of effectively planning and handling own workload and working to specific timelines and challenging targets.
  • Based in Birmingham - 2 days a week in office.

The other stuff we are looking for We'd also love you to bring:

  • Ability to learn quickly across a number of systems, being able to pull together complex information to ensure the customer is the focus of all our communications.
  • The ability to adapt to change is essential, this business moves at a fast pace and as we look to continuously improve our processes, simplify our business, we need our people to keep up and be able to adapt well to such change.

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include one stage process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts

We asked employees of Virgin Media O2 how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done
Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom