Virgin Media O2 • United Kingdom

Head of Commercial

Employment type:  Full time

3–4 days/week at home

A little flex time

Job Description

VM and O2 recently merged to build a driving force in upgrading the UK. In parallel to an ambitious program to release synergies, the joint company is also pursuing new ways of working to help deliver at pace.

Focusing on convergence, and becoming a more data centric and data driven digital business we will deliver growth in the Consumer P&L. We will adopt of agile / iterative ways of working in commercial squads; testing, learning, and managing the way forward in incremental steps to develop new commercial and customer lifecycle management strategies, ultimately delivering a more engaged and higher value customer base.

The commercial squads will drive the highest priority actions across the end-to-end customer lifecycle to deliver P&L growth in specific customer battlegrounds and segments. In this new way of working responsibilities can vary from acquisition activity, engagement campaigns to drive NPS, through to cross sell and retention activity to drive overall value of household.

The purpose of this role is to drive the consumer P&L by developing, testing and scaling a new generation of Mobile and Fixed, commercial and customer centric offerings. These will improve conversions and customer acceptance, ultimately generating customer lifetime value. The role will take advantage of advanced analytics, digital interfaces and our evolving propositions and capabilities.

Key responsibilities

  • Accountable for the delivery of the battleground OKR’s – aligned to the overall company ambition.
  • Lead and empower the commercial squad. Setting goals and providing clear direction and priorities, across changing use cases
  • Lead on creating tactical trading initiatives to deliver optimal performance and identify and address risk and improve opportunities.
  • Accountable for challenging current products, propositions and capabilities to underpin battleground Objectives and results, ensuring you get the optimal tool kit for long term strategic.
  • Utilise customer, market data and insight to develop and deploy the battleground strategy which underpin plans that drive performance.
  • Deliver in life pricing for battleground customers within the strategic framework to deliver Objectives

Who we are

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand and one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

The must haves

In order to be considered, you must have the following experience;

  • Demonstrable evidence of building, leading and motivating a high performing team, with a strong track record of executing strategic commercial service propositions and customer lifecycle management capabilities
  • Previous experience in delivering innovative commercially viable products or/and new- customer lifecycle management strategies.
  • Ability to own and develop creative solutions. Experience in a digital way of thinking (be it in strategy, transformation, or other areas)
  • Master of Business Administration or equivalent
  • Technology, Media or Telecoms experience
  • Consulting experience

The other stuff we are looking for

We'd also love you to bring;

  • Commercial acumen and analytical skills, with a proven track record leading and driving performance.
  • Experience driving high-profile, end-to-end projects spanning across multiple stakeholders or professional groups
  • Ability to deal with fast paced, constantly evolving priorities as part of high- performing team.
  • London based -Commutable distance to Hammersmith W68BS

What's in it for you

What's in it for you?

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage competency based interview

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching

We asked employees of Virgin Media O2 how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done
Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom