Virgin Media O2 • Birmingham, Manchester

Field Operations Analyst

Employment type:  Full time

3–4 days/week at home

A little flex time

Job Description

The Field Operations Analyst role sits within the operations Team providing insight and reporting to support the business function achieve its objectives. Key functional areas of focus will include contract partner performance, VMO2 In-House technician performance and key projects.

The role analyses customer experience opportunities, supporting data for business decisions, driving new opportunities to improve frontline performance including partner operations, balancing cost impacts and revenue drivers. It also involves promoting solutions, and collaborating with partners from across the business to inspire change, using your skills and knowledge to educate and build compelling narratives that enables to make data informed decisions.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Highly numerate with a good problem-solving mind
  • Proficient in SQL coding, Excel and PowerPoint.
  • Experience of working in a customer oriented environment.
  • Effective communicator; both internal and external audiences at all levels
  • Experience of developing and presenting analysis to shape decisive business strategies and experienced to tell a story with data.
  • Excellent stakeholder management and influencing skills.

The other stuff we are looking for

We'd also love you to bring;

  • Understanding of data science techniques, and a knowledge of the GCP environment.
  • Flexible and tenacious approach to work with the ability to perform under pressure
  • Able to handle several significant work tasks in parallel to ensure that timescales are met.
  • Excellent teammate who can work as part of team across multi-functional teams.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include 2- stage process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts

We asked employees of Virgin Media O2 how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done
Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom