Technical Account Manager - Android

Job Description

Here at Virgin Media O2, we are looking for a Technical Account Manager - Android to join our dynamic Commercial team orchestrat the technical performance, quality and delivery of devices from assigned OEMs or technology partners. This role combines technical product ownership, analytical insight, and partner stakeholder management, with increasing accountability for commercial and customer impact.

You will have deep market expertise of major technological trends, risks, innovation and development. You will collaborate closely with Network, Commercial and Operations teams and act as the primary technical interface between VMO2 and device partners, owning in-life performance, issue resolution, technology innovation, readiness, and continuous improvement. You will translate device performance insights into clear actions, escalations, and recommendations, while ensuring partners are held accountable to agreed standards

You will work closely with commercial, channel, finance, supply chain, procurement, networks, product teams, and senior and executive leaders and their counterparts in our partner organisations to play a pivotal role in delivering on our ambitions making us the UK’s network of choice for customers. Come armed with a passion for devices, the ability to moonshot technology innovation, leveraging your technical and commercial expertise to deliver results.

This role offers a unique opportunity to join a team of forward-thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.

Key Responsibilities & Accountabilities

• Act as the primary technical owner for assigned OEMs or device partners, accountable for device performance, quality, and in-life outcomes
• Manage device testing, certification, and launch readiness for partner devices, ensuring compliance with network, security, and quality standards
• Oversee device performance in-life, monitoring KPIs such as call success, data throughput, stability, and customer-impacting issues
• Own technical issue management with partners, driving root-cause analysis, remediation plans, and timely resolution of defects or incidents
• Coordinate device–network integration activities, working with RAN, Core, and Service teams to enable features and resolve compatibility issues
• Support software and firmware governance, including validation of OS updates, security patches, and OEM releases for assigned devices
• Contribute to technology trials and innovation initiatives, supporting pilots, early device introductions, and adoption of new standards or capabilities

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience in device technology, technical account management, or engineering within telecommunications or a closely related connected-device environment, with clear accountability for end-to-end device technology introductions and performance
• Strong technical understanding of devices, software/firmware, and network capabilities, sufficient to challenge OEMs and internal technical teams
• Hands-on experience working with OEMs or external technology partners, driving technology innovation whilst holding them accountable for quality and performance outcomes
• Ability to analyse technical performance data and translate insight into clear actions, priorities and risk management, articulating threats and opportunities for the P&L
• Strong coordination and stakeholder management skills, working effectively with Network, Product, Commercial, and Operations teams to deliver multiple complex projects and new technology introductions

The other stuff we are looking for

We'd also love you to bring;

• A passion for learning about new technologies, industries and getting in the mind of our customers
• Experience working directly with global device OEMs or chipset vendors
• Exposure to 5G, VoLTE/VoWiFi, eSIM, or emerging device technologies
• Familiarity with device performance analytics tools or telemetry platforms
• Understanding of commercial drivers such as returns, cost-to-serve, or lifecycle economics

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage competency based interview

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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