TCX Business Analyst - Product Education & Renewals

Job Description

The TCX Business Analyst – Product Education & Renewals supports the delivery of improved customer understanding, engagement, and renewal outcomes across the in-life lifecycle.

The role focuses on enabling effective ownership of outcomes by ensuring customer insight, performance measures, and lifecycle views are clear, relevant, and easy to act on. By shaping how customer data is surfaced and used, the role helps squads understand where customers struggle, what matters most to them, and where action will have the greatest impact.

Alongside this enablement role, the Business Analyst supports delivery by contributing customer-led insight into squad activity, helping translate priorities into well-defined initiatives and measurable improvements.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Experience supporting customer experience, lifecycle, or product-led initiatives

• Working within digital or cross-functional delivery environments
• Using customer insight and performance measures to support prioritisation and delivery
• Collaborating with product, digital, and data teams in a matrix organisation

The other stuff we are looking for

• Strong customer and lifecycle thinking
• Confidence working with customer insight and performance measures
• Clear and structured communication

• Ability to support delivery while maintaining focus on outcomes
• Comfortable working with evolving priorities and ambiguity
• Strong collaboration and stakeholder engagement skills

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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