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Virgin Media O2

Store Leader 6 month FTC

Location:  Sittingbourne, UK
Location flexibility:  4 office days / week, 3 office days / week, 2 office days / week, 1 office day / week
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Job Description

As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Experience working in a fast paced environment, not necessarily Retail.
  • Experience managing a team with passion and drive, with full accountability for your team’s performance
  • Experience of Budgets and Profit and Loss responsibility
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Experience delivering first class customer experiences through a highly engaged team
  • Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours
  • Experience working towards targets and driving opportunities to grow revenue.
  • Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
  • The other stuff we are looking for

    We'd also love you to bring;

    • Strong communication and listening skills
    • The ability to change and adapt to the business needs
    • Experience in using systems and following processes
    • Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

    What's in it for you

    Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

    Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

    Next steps

    If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview.

    When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

    #LI-PE1

    Working at Virgin Media O2

    Hybrid

    A little flex time

    Company employees:

    16,000

    Gender diversity (m:f):

    63:37

    Hiring in countries

    United Kingdom

    Office Locations

    Company benefits

    25 days annual leave + bank holidays
    Adoption leave – 26 weeks at full pay
    Annual bonus
    Bike parking
    Birthday off
    Buy or sell annual leave
    Carer’s leave – 5 days paid leave (can be taken as 10 half days)
    Chill out zone
    Collaboration spaces
    Compassionate leave
    Critical Illness Insurance
    Cycle to work scheme
    Dental coverage
    Electric Car Salary Sacrifice
    Emergency leave
    Employee discounts
    Enhanced maternity leave – 26 weeks at full pay
    Enhanced paternity leave – 14 weeks at full pay
    Enhanced pension match/contribution
    Enhanced sick pay
    Eye Care Support
    Faith rooms
    Family health insurance
    Financial coaching
    Hackathons
    Health assessment
    Health insurance
    In house training
    Life assurance
    Life insurance
    Lunch and learns
    Meditation space
    Men’s health support
    Menopause support
    Mental health first aiders
    Mental health platform access
    Mental health support
    Mentoring
    Neonatal leave
    Neurodiversity assessment
    On-site barista
    On-site catering
    On-site shower
    On-site wellness room
    Open to job sharing
    Open to part time work for some roles
    Open to part-time employees
    Pregnancy loss leave
    Private booths
    Professional subscriptions
    Referral bonus
    Returnship
    Shared parental leave
    Teambuilding days
    Volunteer days – 5 days paid on top of 25 days annual leave plus bank holidays
    Women’s health support
    Employee assistance programme

    Awards & Accreditations

    3rd - Best Work-Life Balance

    3rd - Best Work-Life Balance

    Flexa awards 2026
    3rd - Best Employee Wellbeing

    3rd - Best Employee Wellbeing

    Flexa awards 2026
    2nd - Most Family Friendly Company

    2nd - Most Family Friendly Company

    Flexa awards 2025
    Best Career Progression

    Top 5 - Best Career Progression

    Flexa awards 2025
    Most Flexible Company

    Most Flexible Company

    Flexa awards 2025
    3rd – Large companies

    3rd – Large companies

    Flexa100 2024
    Consumer Goods

    Consumer Goods

    Industry awards 2023
    2nd – Large companies

    2nd – Large companies

    Flexa100 2023