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Virgin Media O2 • Bristol, UK

Field Engineer Apprentice

Employment type:  Full time
Salary:  £26,500 – £29,000 per annum
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Job Description

Embrace the tech revolution

Our Field Engineers are the qualified experts who dazzle our customers every day, by installing or fixing products in their homes and businesses while offering professional advice.

Grow your potential as a Field Technician Apprentice and join us in connecting communities through our technology, earning £26,500 whilst doing it and gaining an industry recognised qualification. Got a full driver's licence that allows you to drive one of our vans? Perfect! You'll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters.

You'll also help expand our business by encouraging referrals earn a £50 bonus for every new customer! Make things happen As a Field Technician Apprentice, you'll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services.

By the end of the apprenticeship scheme, you will have mastered the ins and outs of installing and fixing our phone, TV and broadband products, including:

  • Running & installing cables across different sites
  • Adjusting signal levels and connections
  • Configuring our advanced equipment
  • Working at heights to install and update equipment on poles
  • Working outdoors in all weather conditions - make sure you're comfortable with physical, hands-on work in changing environments.

With inclusivity at the heart of everything we do, we're 100% committed to having a workforce that represents every part of our society, so we're keen to hear from candidates of all backgrounds and circumstances. We believe an inclusive, diverse culture makes for a better business and a brighter world. The only barrier to applying would be if you didn't have the right to work in the UK or hold the correct driving licence.

What is involved with studying for an apprenticeship? This apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you'll spend approximately 20% of your working hours completing learning with one of our training providers. The programme is fully funded by us, and we'll support you from day one.

Who we are

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do. With inclusivity at our hearts, we're 100% committed to having a workforce that represents every part of our society, so we're keen to hear from candidates of all backgrounds and circumstances.

The only barrier to applying would be if you didn't have the right to work in the UK and were unable to obtain it without our support.

The must haves

In order to be considered, you must have the following experience;

You must have a full UK driving licence that entitles you to drive our vans and feel comfortable with tasks involving elevated heights.

Your wellbeing is our priority, so living in close proximity to your designated areas is required to minimise travel.

Beyond these requirements, our apprenticeship opportunities are available to tech-savvy individuals who relish problem-solving and embody our brand values.

The other stuff we are looking for

We'd also love you to bring;

Our apprenticeship opportunities are available to tech-savvy individuals who relish problem-solving and embody our brand values. This role can be very hands-on so, you should be comfortable and able to handle practical work.

What's in it for you

This apprenticeship offers the chance to accumulate a diverse set of skills and gain the experience and knowledge needed to progress within our organisation.

Pursue a level 2 Telecoms Field Operative apprenticeship while earning salary of £26,500, rising to £29,000 upon completion. After a qualifying period, we'll also enter you into a Regional Bonus Scheme. We've also got some amazing benefits, including:

  • 25 days holiday, increasing to 28 days after 5 years, plus your birthday off
  • Flexible benefits package including matching up to 10% of your pension contribution, holiday buying and selling, and discounts on shopping, travel and more
  • Private Bupa healthcare - Up to 26 weeks' paid maternity & adoption leave, plus generous paternity and neonatal leave,
  • And plenty more to support you inside and outside of work.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

Once you've submitted an application the next steps of the process, if successful, are likely to include an online test, a telephone interview, a coaching call and an assessment centre.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward.

We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Pregnancy loss leave
Carer’s leave – 5 days paid leave (can be taken as 10 half days)
Mental health platform access
Volunteer days – 5 days paid on top of 25 days annual leave plus bank holidays
Open to part time work for some roles
Birthday off
Meditation space
Enhanced sick pay
Teambuilding days
Faith rooms
On-site catering
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Neo-natal leave
Annual bonus
Enhanced pension match/contribution
Referral bonus
Electric Car Salary Sacrifice
In house training
Hackathons
Professional subscriptions
Open to part-time employees
Returnship

Working at Virgin Media O2

Company employees

16,000

Gender diversity (male:female)

63:37

Currently hiring in

United Kingdom

Office Locations

Awards & Accreditations

2nd – Family Friendly

2nd – Family Friendly

Flexa awards 2025
Career Progression

Career Progression

Flexa awards 2025
Flexible

Flexible

Flexa awards 2025
3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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